Reviews (5,856)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and enhancing customer service through real-time chat capabilities, including direct product and discount offers. Features like "Quick Replies" and automated responses save time and increase productivity. It integrates smoothly with Shopify for easy management of customer interactions and order updates, and its intuitive interface and reliable mobile version allow for effective on-the-go communication. Support experiences are generally positive.

January 5, 2023

We are very happy with this app. It has been very useful.
We haven't used other apps and therefore we can't compare.
Nothing to add and therefore we give it a 5 stars.

Portuguese Treasures
United Kingdom
Almost 2 years using the app
October 15, 2022

We are very satisfied and view it as excellent, Turning it on has made a world of difference. we will make full use of this app. Thank you.

BMS MANGOES MARKETPLACE
United States
Almost 2 years using the app
May 21, 2022

I use this app to consolidate all enquiries about our product (ex. email) It makes it easy to talk to customers directly and in a timely mannner.

Flora & Co.
Australia
Almost 2 years using the app
June 7, 2022

Very Nice app. It is totally free and is highly valuable. Thanks Shopify for this awesome app and I highly recommend it.

kayzers
Canada
Almost 2 years using the app
December 6, 2023

Helpful to stay connected to customers in real time

Margaret River Made
Australia
Almost 2 years using the app
December 20, 2023

Shopify is the very best in every area; ahead of the game, bravo.

MasterClamp
United States
Almost 2 years using the app
September 21, 2023

Je suis vraiment impressionné par l'outil "Inbox" ! Il facilite grandement la gestion de mes messages et de ma correspondance électronique. Son interface conviviale et ses fonctionnalités intuitives m'ont permis de gagner du temps et de rester organisé. C'est un outil incroyablement pratique pour rester en contact avec mes contacts professionnels et personnels. Bravo à l'équipe qui l'a développé !"

15h45
France
Almost 2 years using the app
September 23, 2022

Die Kunden nehmen es wirklich gut auf und wir haben dadurch auch schon die ersten Produkte verkauft.
Super Easy, so kann es weitergehen ;-)

radlshop.de | Radlstall
Germany
Almost 2 years using the app
May 25, 2022

Brilliant except kit used to help me. I would like some more help to enhance my sales please. I am learning as I use it but need someone to help me

Miamee Bedford
United Kingdom
Almost 2 years using the app
Shopify replied June 22, 2022

Hey, there. Thanks so much for writing a review! If you'd like to learn more about how Shopify Inbox can help you with customer conversations and increase your sales, then we've got a detailed guide on that right over here: https://bit.ly/3tVRI0N.

That being said, if you need more help with enhancing your sales using Shopify Inbox, then we'd be happy to further assist you via callback, live chat, or email. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers! -Elias, Shopify Support

October 10, 2022

Ótima forma de ter um contato ao vivo com meus clientes e retirar dúvidas no momento de uma possível compra.

Inncognize Company
Brazil
Almost 2 years using the app