Reviews (5,679)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.

October 17, 2022

Very impressed with Shopify Inbox so far. I installed a couple of days ago and we've just had the 1st chat session which turned into a $100+ order. Great start!

Printy Paw
United Kingdom
About 3 years using the app
April 17, 2024

超级好的,非常方便。好使用,让我们更方便的和客户沟通了。

Asparkii Candle
China
3 days using the app
October 4, 2022

It works really well has helped increase sales. Way better now that we have discovered the companion phone app!

Outside The Asylum Diving & Travel
United States
About 3 years using the app
December 15, 2023

Class

Discount Supplements
United Kingdom
Almost 2 years using the app
Edited July 30, 2024

I recommend this app it easy to use and does a good job.

Addis Innovation
United States
About 3 years using the app
April 2, 2022

good, it is good Soooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo nice

SHNEDE
United States
About 3 years using the app
August 30, 2023

excelente!!!
puedo interactuar con mis clientes, y enviarles descuentos, presentarles productos, esta aplicación me da la información y ubicación del clientes, muy eficiente.

My Faithbook Store
United States
About 3 years using the app
September 4, 2022

Great app giving details of cart value if any etc. Perfect when customers need a little extra live help to get them across the line.

Lure Me
New Zealand
About 3 years using the app
August 9, 2022

Uso esta aplicación para responder de forma más rápida y correcta a mis clientes para que tengan una mejor experiencia de compra.

Central Store
Mexico
About 3 years using the app
October 18, 2023

otima

CASA BARLO
Brazil
Almost 3 years using the app