Reviews (5,855)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and enhancing customer service through real-time chat capabilities, including direct product and discount offers. Features like "Quick Replies" and automated responses save time and increase productivity. It integrates smoothly with Shopify for easy management of customer interactions and order updates, and its intuitive interface and reliable mobile version allow for effective on-the-go communication. Support experiences are generally positive.

Edited December 1, 2023

The app is super simple and does what we need.

Cook Culture
Canada
Almost 2 years using the app
March 29, 2022

Been getting messages from all across my social media accounts as well as from my website. I like the way I was easily able to reply.

Blessa Bordeaux
Canada
Almost 2 years using the app
November 27, 2023

I think it is great. Much easier and better, and much more efficient than emails. Just wish there was a link to where I could include in my contact form as a few customers still send messages via email and then our response often ends up in their spam box and goes unseen. Inbox is great because there is no dropped communication.

Hannah Rose Vintage Boutique
United States
Almost 2 years using the app
December 1, 2023

Good solution from shopify to handle most of the FAQ from customers.

YouthIconz
India
Almost 2 years using the app
August 6, 2023

At peak times, our storefront is so busy, we just can't answer the phone!
We refer our customers to the online chat feature of our Shopify Inbox so that we can get back to them with complete answers or they can access the instant answers in the Inbox.

Uniformity Lafayette
United States
Almost 2 years using the app
February 15, 2022

I'm using this app and I like it better than using other apps in my website, I highly recommend it with this app you can connect your facebook page.

Velin Fashion
United States
Almost 2 years using the app
Shopify replied February 24, 2022

Hi there, Velin Fashion. Thanks for leaving a review! We're so happy to hear that you love Inbox, and it's Facebook integrations. Having the ability to talk to your customers across multiple platforms in one place is definitely a great feature of the app! We're happy you're enjoying the value it brings to your business, and your customer service workflows! -Imogen, Shopify Support

May 9, 2022

It's get me to respond to clients inquiries in realtime. Which often leads to a sale of the item their inquiring about.

FINICKEY
United States
Almost 2 years using the app
October 23, 2023

Shopify Inbox is helpful. It makes it easy for the potential customer to ask questions about the product. You have a better chance of converting them and making the sale.

Kelly's Department Store Waterford
Ireland
Almost 2 years using the app
December 3, 2023

Ha sido un gran descubrimiento y me sigue sorprendiendo, agradezco que sean tan innovadores y apliquen su evolucion para beneficio de los usuarios

BoticaFloral
Mexico
Almost 2 years using the app
June 29, 2022

Shopify improves communication efficiency and builds trust with our customers, helping us improved conversion rate

Celurvei
China
Almost 2 years using the app