Reviews (5,780)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its real-time communication capabilities, enhancing customer service and engagement. Its seamless integration with Shopify, user-friendly interface, quick replies, automated responses, and direct product offerings through chat boost efficiency and sales. The mobile app and multi-device support allow for on-the-go management. Customization options and spam detection are also appreciated for creating a personalized and secure user experience.

September 23, 2023

simples e facil de mexer

BERSHVIBE
Portugal
8 months using the app
April 26, 2021

It is so easy and clean. i love how menu driven the set-up is and how it allows me to customize everything.

Tiny Blankets
United States
8 months using the app
Shopify replied May 3, 2021

Hi Tiny Blankets, Thanks for the awesome 5-star review!

I'm glad that you are finding Shopify Chat easy to use and the customizable menu feature is a great addition to allow customers to find answer to your shop's frequently asked questions.

If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com

All the best to your future success!

Best regards,

Ruby C.

Senior Support Specialist - Ping

August 18, 2022

As for now I really enjoy using dis feature it really helps with customer contact and inter action I'll give it a 5 stars THANKS

LitKsBoutique
United States
8 months using the app
December 2, 2023

Muito boa aplicação e bastante intuitiva. Tem tudo o que é necessário para o comércio electrónico.

Tradições do Campo
Portugal
8 months using the app
August 12, 2022

Facil de usar, buena interfaz, cumple para lo que está diseñada. Buen tamaño y ubicación del contenido.

wholef
United States
8 months using the app
October 3, 2022

LOVE THIS! Already have a text-messaging service, but to be able to chat real time with customers is game changer. I also appreciate the message interface.

MICOPEIA
United States
8 months using the app
January 15, 2024

Buena Integración falta mejor notificaciones

Ropa Corporativa JM
Chile
8 months using the app
March 22, 2022

Love that is is integrated. I never miss a message and love the way it is set up to send the message via what the customer picks to communicate

ThePurpleParrot
United States
8 months using the app
April 29, 2022

Achei bem intuitivo o app, vai ajudra bastante aqui na loja e acho que vai dar uma aumentada na conversao da loja

Pedale Aqui
Brazil
8 months using the app
Edited April 4, 2024

Thank you, everything works. convenient and fast

DreamHome
Poland
8 months using the app