Reviews (5,673)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
Refine
-
By rating
good experience but still exploring looking for more tips to attract more traffic and happy to hear from customers
esta bien le falta un poco de mejora pòr medio de que app nos contacten y ver chats en tiempo real y asi no estar adivinando de que medio nos estan contactando
use this app all the time, makes my work easy to deal with quickly Every piece is assembled, and delivered to anyone with extraordinary care, and love
This app is the most significant improvement to my store since the "If You Liked That, Then Try This". Smart, efficient, my customers like it, and I like it as well. However, it now means I can never be away from the store, since it works beautifully on my mobile device as well.
So far so good. Absolutely love this app and I think it's very crucial for any business as a way to give future and current customers an easier way to contact you.
Excelente app.
I am using it for last one year and i found it Excellent App with user friendly interface and amazing its 100% FREE.
Highly recommended.
Por hora usei pouco ainda. Mas estou gostando bastante.
Great app. Easy to use. It's smoothly integrated into my store. Love it!!! Does need some improvement to make the automation process simpler. Overall it's a great app
this is very good. A little recommendation. Please give the settings to change the automated questions from the customer's perspective. I only see one "I need an update for my order" and that too cannot be customized.
Hello pearlsnlucent.com, thank you so much for your review and feedback! Glad you like the app and hope it leads to more sales for you.
I really appreciate the feedback for having the ability to edit the automated questions for the Order Lookup feature. I will bring that to our product team, thank you!
Wishing you all the best success. Get in touch if you need anything else.
Warm regards,
Veronica N.
Senior Support Specialist - Ping