Reviews (5,673)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
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for now everything is good. thank you for be next to us! we never alone ! I really Appreciate it! arnouxbrand.com
Hello arnoux, thank you for the five star review!
Our support team is here to help anytime you need it! We hope this app will help you with your customer interactions and lead to more sales.
And as always, if you have any issues or feedback please contact our team directly at ping@shopify.com. We would love to help!
Kind regards,
Ruby C.
Senior Support Specialist - Ping
AWESOME CHAT APP! I tried many and this is the BEST and its FREE!
Works very well. It's easier to communicate with customers, and I suggest that you can add this application in the store, which will effectively improve the speed of customer service communication
good
Haven't used it for long, but so far been good. Will continue to use as it is a good communication tool with customers who seem like it being available
So far, I'm loving it. This add-on really helps guys. A good portion of messages end up becoming sales.
Hi there, Responsibly. Thanks for taking the time to leave a review for us here. We've seen instances of this error message in the past, an usually a cache and cookies clear for the browser you're using clears the error up. Please give that step a try, and see if you're still getting that error message. If you do, I advise reaching out to our Support Team using this link (https://bit.ly/3c5icUc) so they can assist you with live troubleshooting of this error message. -Imogen, Shopify Support
Great app for communicating with customers. Makes things a lot easier rather than having to manage in email. No chance of customers communication going into SPAM
Great app. We have won a lot of business by adding Shopify Inbox to our restaurant supply marketplace in Canada.
We can communicate with customers in a timely manner, meet customer needs, and continuously optimize our products. Very helpful for my shop！Thank you!
Since I added the inbox app to my website I have been really impressed with how easy it is to respond to and manage customer enquiries. I would say 90% of enquiries through the inbox app convert to sales as its allows me to quickly respond to a potential customers query from my phone while Im away from my computer. Whats not to love and its free !!!