Reviews (5,691)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.

August 5, 2023

שימוש מהיר ההודעות נשלחות לכל מכשיר אפשרי ואני מקבל את ההודעה מאוד מהר כך שניתן לחזור מהר ללקוח מאוד ממליץ על היישום

hooligan
Israel
6 months using the app
July 27, 2023

no se que decir, me siento comodo en la pagina. Poco a poco se ve que tiene mejoras.

LIRIUM SHOP
Colombia
6 months using the app
July 26, 2022

Nice and good service, I make too much upsells with shopify inbox and cancelled order too :D
will be better if integrated with FB messenger

Zoon Trading I Online Shopping center
United Arab Emirates
6 months using the app
October 13, 2022

I used this app to buy all my gifts, especially for the holidays! It is easy, fast and the products are TOP QUALITY! Everyone loves their gifts!

AllGems777
United States
6 months using the app
April 4, 2023

Exceptional Customer Service Experience with Shopify Inbox - 5 Stars! ⭐⭐⭐⭐⭐.

I recently started using the Shopify Inbox app, and I must say that I am thoroughly impressed with its capabilities. Although I haven't made any sales yet, I have had the opportunity to provide top-notch customer service by promptly responding to user inquiries, even from my mobile device.

The app is user-friendly, making it easy to manage customer interactions and stay connected with my audience. It has allowed me to enhance the overall shopping experience for my potential customers, which I believe is crucial for any online store's success.

I am confident that this app will contribute significantly to my store's growth and reputation, thanks to its seamless integration and convenience. I wholeheartedly give Shopify Inbox a well-deserved 5-star rating and highly recommend it to other Shopify store owners looking to elevate their customer service game.

beyia
Dominican Republic
6 months using the app
August 8, 2022

挺好的 就是不知道怎么下载手机app zsbdzsbdzsbdzsbdzsbdzsbdzsbdzsbdzsbdzsbdzsbdzsbdzsbdzsbdzsbdzsbdzsbdzsbdzsbdzsbdzsbd

HEYMIX
Hong Kong SAR
6 months using the app
July 29, 2022

Love the addition of this app. Helps customers get answers to quick questions in a timely manner. We're using a few automations for common questions and an automatic reply after business hours. It's all been working well.

Dutch Oven Kits
United States
6 months using the app
July 21, 2022

The Inbox app helps me connect to my customers quicker when am not on the computer. I really like how I can easily look up & share Products and Discounts from the app.

Tetron Marine Store
Canada
6 months using the app
August 25, 2023

Muy bien tenerlo todo a mano, me gusta mucho mantener el contacto al día con los clientes. Es fácil de entender muy intuitiva.

depinturas.com
Spain
6 months using the app
September 20, 2022

This is really good app to increase the sell by answering customers questions help them understand product very well. thanks for that

BeShiny
United Kingdom
6 months using the app