Reviews (6,083)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its real-time communication, enhancing customer satisfaction and loyalty. They appreciate its user-friendly interface, seamless Shopify integration, and automated responses that save time. The mobile accessibility and customization options are praised for enabling effective on-the-go communication and personalized support. Merchants also note a positive impact on sales and conversion rates through direct promotions via chat. The app is free, making it accessible for all business sizes.

August 20, 2022

I use this app to help me get my messages, and to lessen the response time. Now I need to add it to my mobile phone

GODDESSBLINGS
United States
5 months using the app
November 10, 2023

Great and easy to use

Eurosubframes
United Kingdom
5 months using the app
May 26, 2022

Esse app ajuda demais. Integrar ele com o instagram me auxilia a dar suporte ao site e ao instagram ao mesmo tempo.

Wandola Store
Brazil
5 months using the app
January 28, 2021

I used this app to help me setup priority products, haven't see the result of the finish task. Can't say I did not enjoy using this app.

Brand Fashion Retail
United States
5 months using the app
Shopify replied February 9, 2021

Hi Brand Fashion Retail, thanks for the review!

We hope you that you are enjoying using Shopify Chat. If you ever need assistance, please contact us directly at ping@shopify.com or via the support link inside the app on your phone.

Thanks again,

Ruby C.
Senior Support Specialist - Ping

February 17, 2025

es ist wirklich sehr praktisch

HollensteinGourmetShop
Switzerland
December 27, 2023

This platform is by far the best one we have used and are using. Recommend highly.

Elima-Draft
United States
5 months using the app
January 30, 2024

love the way it keeps up with customers,and if they needme for anything.

woeclothing.net
United States
5 months using the app
March 14, 2023

Muy practica para conversaciones con los clientes, tiene herramientas para hacerles llegar más fácil los productos a los clientes.

Distribuidora Alhóndiga
Mexico
5 months using the app
October 13, 2023

Bonne application,

Bijouxmode
France
5 months using the app
October 6, 2022

its a proper messenger, you can contact with customers with no issues.. but if they the conversation for a while you lost them and they would received email for the rest you have to say

Coolnmore Ανοξείδωτο Θερμός Μπουκάλι Ποτήρι Παγούρι
Greece
5 months using the app