Reviews (5,691)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
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Very useful app. Helps increase conversion through better and quicker service. Easy too use and love it has a cell version.
I have lots of customer enquires on this after hours and find I would be loosing these sales of the option to chat wasn't there..
good
Great Experience
I LOVE this app. I use it over Meta Business for Facebook all the time because it opens faster. It combines messages coming from Instagram, my website and Facebook together, faster than their original apps. I like seeing everything in one spot too.
I fully believe I have had more sales since I've been able to answer customer questions on the spot. It's absolutely awesome that Shopify actually provides a FREE app to allow me to communicate with my customers. (The integration with Facebook messenger is also a plus)
This tool has definitely increased conversation between our shop and potential and existing customers. Thanks.
Customer started a convo with questions on how, when, etc to use product. After a couple of exchanges, a sale resulted. Perfect!
Happy that I get to chat with my potential customers and current customers through this. It is effective to convert people. Most of all as this is a free service I will continue to use it.
It helps me to communicate with my team when out of office to better assist my customers. Better communication flow
I am so glad to hear the work flow works well for you. Thank for taking time to leave this review. -Ivy, Shopify Support