Reviews (5,691)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
Refine
-
By rating
The app works pretty well. No need for any other chat box. They make it easy to send products and any other helpful information to customers.
Great to have it all in one place so customers can reach me and I can either message straight back or get back to them at a later time.
Very easy to use. The notification settings work perfectly to keep your response times low. The automation settings are easy to use and fully customizable.
Good
Świetna, perfekcyjna i bardzo pomocna. Niejednokrotnie umożliwiła sprzedaż podczas rozmowy z klientem.
This app has been incredibly helpful in giving quick support to customers while they're actively shopping on the site. I wish it were able to give more insights about the customer while I'm chatting with them. It does give some details about items being added/removed to the cart, but I wish I could know what page they were currently on and exactly what items were in their cart so I could better understand issues they may be experiencing.
Shopify inbox is great because it sends us an email alert when someone has emailed our business and because we check the business email daily, we never miss the customer email sent via Shopify inbox.
This is a game changer for our business, we have increased sale 10 fold being able to talk to customers . Thanks Jim
Works fine for me! Allows me to respond to customer inquiries immediately. Great tool to have for ANY business!
Its easier to talk with my clients across multiple platforms, by using this tool. I really like it so far