Reviews (5,692)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
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I use this app to help me with response to my customer Q&A and request. I would like it if it had additional auto response to chose from.
Thank you and have a great day.
This App has helped alot with customers being able to get ahold of me quicker!! And I have had customers comment of this feature too.
It's amazing! Customers are able to contact us easily which can only be good in terms of conversion rates!
This app works perfect for us.Keeps us in touch of customers and close sales faster. Love all the features
Ability to answer queries from various platform is super interesting. Keep up the work to include more platforms like Twitter, Tiktok. Also we need more automated message.
缺点：界面色彩单一，太枯燥了，没有表情，不能搜索对话或者归类，自定义标签，建议像facebook messager学习，
其他功能很好，非常好用，而且与shopify商城结合紧密，可以看到客户的加购等动作，希望以后不要收费，谢谢
veramente molto utile! mi permette di parlare con i clienti direttamente dal telefono in qualsiasi momento!
Hello L'ow Concept Store, thank you for your great review and feedback! I really appreciate you taking the time to let us know this app is working well for you.
If you ever have any questions, please contact us directly at ping@shopify.com and we would be happy to help.
Wishing you great success!
Warm regards,
Veronica N.
Senior Support Specialist - Ping
Easy way to stay in touch with customers across multiple platforms! Easy to set and use from your phone!
We used this app and its so clear and best design UI for communication. This is really helpful and specially when you share product link in your replies. thank you shopify and team,