Reviews (6,137)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer service with features like automated responses, quick replies, and AI-generated text. Its clean, intuitive interface and seamless Shopify integration facilitate efficient communication and improved conversion rates. The ability to sync chat history with orders allows for personalized support, while multi-device functionality ensures no inquiries are missed. Merchants also appreciate the straightforward setup process.

January 28, 2024

It is good to install and use.

Shop Happy
India
4 months using the app
Edited February 6, 2025

Desktop version of Inbox is easy to use. I like that when messages can be sent via email if customer is no longer online.

a yellow giraffe
United States
Over 4 years using the app
Shopify replied September 11, 2020

*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. ***

Hi a yellow giraffe!

Thank you for your feedback!

There are some features that were not added in this initial first version of Shopify Ping for Android that we intend to incorporate in future updates. Features that are integrated into the iOS version of Ping such as sharing product pages, draft orders, discount codes, setting availability hours as you mentioned, as well as working with Kit, will be added in the future as we build upon Ping for Android. :) 

If you have any other feedback, or any questions at all, please don't hesitate to reach out to us at ping@shopify.com.

Take care,
Ellis from Ping and Kit Support.

March 24, 2022

Fácil de usar, y tiene conexión directa a FB messenger! excelente trabajo por parte de la plataforma shopify

lovelyshop.mx
Mexico
4 months using the app
October 26, 2023

Súper fácil de usar y rápida.

Borabora Swimwear
Chile
4 months using the app
August 6, 2023

love it because it has a lot of good workers helping me with improving my website and its really good

Fuego
Canada
4 months using the app
February 29, 2024

Nice app...

JelliM1
United States
4 months using the app
October 10, 2023

Good. Thank you very much!

Fresh Finds
India
4 months using the app
March 26, 2023

good one specially it is free for the very new business, I like it and I advise every one to download it

Tons of Art
Kuwait
4 months using the app
February 7, 2024

So easy to use, very customizable, and simply works!

YouTotes
United States
4 months using the app
February 18, 2024

It's good, but could be better. Hopefully it's something that will develop. 111111111111111111111111111111111111

The Artists Quarter
United Kingdom
Over 4 years using the app