Reviews (5,692)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
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great app but can use an integrated system to be able to use it with fb messenger as this is hard to work with only on the app itself
100 % recommended. This app is very helpful to communicate with your buyers. Easy to use, has not given me any issues.
Hello EPHORYS, thank you so much for 5 stars! We are thrilled you are finding the app is helpful for communicating with your buyers. Hoping this leads to more conversions and success for you.
All the best,
Veronica N.
Ping Support
Shopify Inbox is wonderful its easy to download and use. Also it keeps you in constant contact with your clients. Thanks for making my life as a store owner easy. From: Carma's Boutique LLC
https://carmasboutiquellc.com
Easier than Gorgias the high cost soltuion. it was on my phone and even creates automated email to remind me of conversations that I may have missed. Don't always look for the expensive solutions
gj!! I love everything about this exclusive feature..? :D :D :D :D :D :D :D :D :D :D :D :D :D :D Give me amazon.com x 1 billion. would love to put my store on youtube and amazon and apple music1!!!
Honnêtement, je ne pensais jamais que les gens utiliseraient le tchat pour me contacter, mais c'est un des plug-ins qui me donne le plus de ventes ! C'est un must, et c'est gratuit en plus.
great
Works great.. we are happy.. also nice with the prewritten questions and answers. Made life a little bit easier for us.
Great app to communicate with the customers with real-time and automated messages being the top-rated feature.
So far so good! Love how easy it was to set up. Simple interface, app on my phone - just turn on notifications!
Hello Power eBikes, thanks so much for your review! I am super happy you are finding it easy to set up and use. We know merchants are busy, so we try to keep the learning curve to a minimum, while delivering a robust experience.
If you ever need any assistance or help with Shopify Chat or Shopify Ping, just get in touch with our team, ping@shopify.com.
Hope that helps and all the best!
Best regards,
Veronica N.
Senior Support Specialist - Ping