Reviews (6,137)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer service with features like automated responses, quick replies, and AI-generated text. Its clean, intuitive interface and seamless Shopify integration facilitate efficient communication and improved conversion rates. The ability to sync chat history with orders allows for personalized support, while multi-device functionality ensures no inquiries are missed. Merchants also appreciate the straightforward setup process.
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Love the app - we can answer quickly and efficiently and handle our clients almost as quickly as they message us.
I recently started using the Shopify Inbox app, and I must say it has been a game-changer for our business. The app has made it incredibly convenient to manage and stay on top of our customer conversations. The intuitive interface and features allow us to respond promptly to inquiries, provide exceptional customer support, and ultimately enhance our overall customer experience. The ability to centralize all communications in one place has saved us time and improved our efficiency. I highly recommend the Shopify Inbox app to any business looking to streamline their customer communication process.
Great app! Shopify keeps improving to present solution to its customers always making it easier to have an online store.
working good this is a very good app with many options available I m happy with this app recommended to all
using shopify inbox created a great convenince for me it allow me to manage and interact with my customers even when i am faraway from my computer,,it is a great experience and i recommend it to everybody
That was a great experience with chat app.
East and which to respond to
AMAZING. I have customer all the time ask about their order and an update. This app does all of that for me. Sends thank you emails, sends welcome emails. Its like having a personal assistant who knows what you need.
Hello The Monogramming Momma, thank you very much for taking the time to leave an amazing 5 star review!
I am super pleased you understand the importance of your time, and the automated order lookup feature was designed with that in mind. We know your time is valuable, so many tasks like order lookup can now be done for you!
The Kit marketing assistant is a fantastic tool as well, helping you free up more of your time so you can concentrate on other aspects of your business. Congratulations, and I hope this increases sales for you!
Get in touch if you need anything else, our team can be reached at ping@shopify.com
Best regards,
Veronica N.
Senior Support Specialist - Ping
This is generally a decent chat app that seamlessly integrates with their own Shopify ecosystem. The one thing I would improve is the push capabilities because when I've read/responded to a message on my iPhone, for instance, I don't want to still see an unread message on my iPad and/or Mac (without needing to enter said message to make it refresh).
The biggest bummer was when they discontinued iMessage support, which is what the majority of my customers used to contact me with (since I make accessories for the Apple ecosystem). I understand that iMessage changed their terms of service and had different requirements to use iMessage for Business, but I wished that Shopify just adhered to the new requirements and kept this working because it's a better platform to chat with customers on (via the Shopify Inbox integration). The reason is because if it's just via the website, if the customer closed the website, the response doesn't get to them (unless they leave an email address, which many don't). With iMessage for Business, it'll reach their inbox regardless of time zones and they'll eventually read it (and the same on our side). Since e-commerce is global, I can't always be awake and monitoring the chat app in case someone halfway around the world has a question.
easy to install and build up website!