Reviews (6,075)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this tool for its real-time communication, enhancing customer satisfaction and loyalty. They appreciate its user-friendly interface, seamless Shopify integration, and automated responses that save time. The mobile accessibility and customization options are praised for enabling effective on-the-go communication and personalized support. Merchants also note a positive impact on sales and conversion rates through direct promotions via chat. The app is free, making it accessible for all business sizes.
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Molto buona
Muy buena integración para facilitar la comunicación con clientes y prospectos, además de poder recibir notificaciones en la computadora, puedes usar la app que lo hace todo más ágil. También puedes recibir las notificaciones en el Apple Watch.
This app does the job, but I'd really like the option to be able to block certain countries from even sending a message or the ability to send certain countries right to the spam box.
Thank you for taking the time to leave a review, and I'm glad to hear the app is working for you! I see how a feature like this would be valuable, and I'll be sure to pass your feedback along to our developers. - Greta, Shopify Support
So far so good! Seamless integration with my store is great. It is simple, but gets the job done well. I removed a competitor chat app and added Shopify's, instantly got 5 interaction points in less than a day which was much more frequent than my last chat.
great app - love how i can interact with customers and help them find what they are looking for in my store
Hello OVO Perfume, thank you very much for your 5 star review and feedback! Being able to quickly interact with customers has proven to lead to more sales. We hope you are having great conversations!
We have also just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop.
If you have any questions, feel free to contact us directly, ping@shopify.com
Best regards,
Veronica N.
Senior Support Specialist - Ping
Its been working a lot better lately..ty
I have a problem with your wonderfull app with it's location on phones and tablets, I want to relocate the chat icon some pixels to the top ?
Hi, there. Thanks for leaving your review for Inbox! We're glad to hear you're loving the app! Beyond the movement options for your chat icon in the Inbox settings, there isn't any easy way to adjust it's placement without some coding. You can reach out to our Live Team (https://bit.ly/2AWw5VA) so you can see if our in-house theme team would be able to help with the adjustment! You can use the link I provided to get in touch. Thanks again for your review! -Imogen, Shopify Support
Shopify Inbox has simplified my interactions with customers. My email inbox is no longer cluttered with email chains from customers. And I'm getting many more inquiries now. I love the way that the Inbox shows what a customer has in their shopping cart. And I've been impressed with the automation that allows simple inquiries about shipping status to be automatically handled without any need for me to intervene.
Capire cosa rende felici i clienti è una parte fondamentale della gestione di un negozio. Sebbene ci siano molti fattori da considerare, uno dei più importanti è il giusto posizionamento di mercato per il tuo negozio. Quando si vendono prodotti generici relativamente economici, i clienti hanno aspettative di servizio diverse rispetto a quando acquistano prodotti personalizzati costosi, quindi è necessario comunicare con i clienti in modo tempestivo e Inbox mi aiuta a tenermi in contatto con i clienti.
Great to have this chat option on our Shopify site.