Reviews (5,701)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
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This is a game-changer for our small D2C business. We used to get a ton of emails to the support & info addresses and spent too much time crafting responses to each inquiry. With the chat feature we're able to quickly respond to customer questions in an informal manner and it's been awesome for us. Definitely seeing more conversions and happier customers. Support questions are quickly addressed and general inquiries can be found with the pre-loaded responses. Well done Shopify!
The experience of this application is very wonderful. It gives customers a special experience in using my store. Thank you very much
very good
Really it's very cool
It works around the clock and the support is very generous. Thank you, Shopify
I love this app. Works fine. Had a small issue Contacted support, they reacted super fast. They fixed the issue in less than 2 days. No issues besides This one works perfect. Super easy to set up. Would be Nice to switch to dark mode. Hope you add This feature in the futures
Hello Zenso Spirituals, thanks so much for your review and even more so for pointing out the cropped chat bubble! We indeed have that issue in front of our developers now, and waiting on a fix for that.
We really appreciate merchants like yourselves that point out little glitches and bugs, it helps us improve the app. Otherwise, hoping you are enjoying the app.
Thanks again and all the best!
Veronica N.
Ping Support
Great app to convert visitors to customers. Great app and Highly recommending to others, You will not regret it
Very easy to navigate and useful to communicate with customers. We are very pleased and happy with the app!
So far so good. I wish it shows the SKU of the item the customers browsing instead of: XXX messaged you from xxx page.
Thank you for writing your review and I'm glad to hear that you're enjoying Shopify Inbox thus far. I can see why this would be helpful and I'll be sure to pass your comments onto our app development team; we appreciate your feedback on this. -Victor, Shopify Support
It has facilitated my customer service experience and growth in sales by helping my customers on their doubts.
Simple interface and works very well so far. Integrates well with the team and connecting with customers is fast.
Hi InnovativeIndia, thank you for the five star review!
We really pleased you are using the app to establish connections with your customers quickly and that you find the interface easy to use. Hoping this leads to increased conversations and conversions for you.
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
All the best to you.
Ruby C.
Senior Support Specialist - Ping
Clean and easy to use, straightforward and works well. Setup is easy, configuration is easy and use is easy.