Shopify Inbox , 4,085 reviews

Overall rating
4.7
Counts per rating level
  • 77% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its convenience, affordability, and efficiency in customer communication. They appreciate its easy setup, seamless integration with stores, and features like emailing missed chats, offering products and discounts, and consolidating customer interactions. The quick replies and live chat features are praised for providing instant responses. Merchants also value the ability to personalize customer interactions and manage a growing customer base through tagging and categorization. The app is noted for increasing customer engagement, trust, and sales, with real-time communication and immediate notifications. Its mobile version is also highly functional.

March 26, 2024

Funziona molto bene e permette di completare le vendite nel momento in cui i clienti hanno bisogno di maggiori informazioni oppure di acquisire fiducia nel commerciante.

Formulastore Sanremo
Italy
3 months using the app
January 8, 2024

Messages do not seem to get transferred to my email inbox, so I sometimes miss them or end up replying too late.

Benn~Burry
United States
About 2 years using the app
February 29, 2024

me gusta mucho esta opción ya que me indica exactamente en qué momento se encuentra el cliente y que tipo de artículos tiene en su carrito, entonces me resulta muchos más fácil conducir la duda

XULA CARE
Spain
Over 1 year using the app
March 4, 2024

Easy to chat with my customers

Skin Help Zone
Canada
6 months using the app
December 17, 2023

I would recommend it, but sometimes it is hard to find.

Doolittle
United States
Over 3 years using the app
April 11, 2024

works very well!

HOTROD MUSIC SOURCE
United States
3 months using the app
December 3, 2023

Works, well integrated with the shop easy to use, great for the customers as all the information is embedded within the platform, so you can see much of the consumer interactions and journeys.

WeatherTech CH
Switzerland
About 1 year using the app
February 12, 2024

Please add option for the customer like hide chat box and its main icon from the main for 24 hours/ 1 week/1 month.

INDIAN SLINGSHOT
India
About 2 months using the app
January 28, 2024

Loved the shopify inbox chat portal

Perraro Electric Bike
United States
12 months using the app
March 5, 2024

easy and fast to read and respond to.

Niyama Wellness
Canada
Over 2 years using the app