Reviews (5,731)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.

August 19, 2024

good

TMSmartHub2021
United States
Over 1 year using the app
August 1, 2024

Easy to use!

The Kindred Bone
United States
About 2 years using the app
July 7, 2024

It's great and native to Shopify (obviously).

Only request would be more customisation options (custom fonts / CSS etc)

The Joy Make Club
New Zealand
4 months using the app
July 1, 2024

I am happy with this app. helps me allot. would recommend everyone.

KARA
India
3 months using the app
June 11, 2024

There aren't enough filters to shield against hackers and other scammers. I'm currently dealing with someone who hacked into my account. I don't know how they got in, I shouldn't jump to conclusions. I wasn't inferring that "Inbox" was to blame, only that more security might help against intruders. I've had a great experience with all Shopify products. Thank you for being there whenever help is needed.

Althena Fitness
United States
Almost 3 years using the app
July 11, 2024

Molto utile per chi vende online e deve fornire supporto alla vendita prima che gli utenti finalizzino gli acquisti online

Lardieri Store
Italy
3 months using the app
November 6, 2024

Free and usefull. Recommended

MAYA TX
United States
14 days using the app
July 11, 2024

Helps to respond quickly to customers

G-Daddy Baits
United States
9 months using the app
July 29, 2024

easy to use!

ODC DEALS
Canada
Over 2 years using the app
June 15, 2024

Love this- Helps me keep track of everything!

Geek Jewelry
United States
Over 3 years using the app