Reviews (5,732)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.

June 25, 2024

Very handy, much easier to manage than the external App's

jerome TRICAULT
France
11 months using the app
June 16, 2024

Works very well! Helps us communicate quickly and effectively with our customers.

The Seaside Succulent
United States
7 months using the app
November 8, 2024

It's accurate, quick and easy.

Slavibes Store
Canada
2 days using the app
June 6, 2024

I love this app it helps me connect with my customer and help them find what they are needing for the quilting projects.

Mad Moody Quilting Fabrics
Canada
About 4 years using the app
July 25, 2024

geat-thank you

Techlabz
South Africa
Over 1 year using the app
July 5, 2024

Good quality product will definitely be buying again

YETIMA
United States
3 months using the app
July 24, 2024

It's easy to use

FTF Market
United Kingdom
Over 3 years using the app
July 5, 2024

Great App.

Meta's inbox could learn a few things from Shopify Inbox for sure!

The Leather Satchel Co. (UK)
United Kingdom
11 days using the app
July 19, 2024

Nos gusta bastante, se trabaja cómodo solo que sería mucho mejor poder enviar archivos adjuntos, no sé porqué nosotros no podemos hacerlo.

Smart House Mexico
Mexico
Over 1 year using the app
June 21, 2024

its ok but sometimes i can't access messages from my customers. I get the notification on my phone. When I go to the inbox the messages do not appear.

I have tried refreshing my browser and everything.

Please help.

Saluz Health
United States
Over 2 years using the app