Shopify Inbox , 4,199 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its real-time customer interaction, user-friendly interface, and easy integration. They find the customer profile and order history features useful for personalizing chats. The "Quick Replies" function, instant answers setup, and the ability to respond via email to missed chats are also favored. Merchants value the option to offer products or discounts during a chat. The app's affordability and supportive customer service are additional benefits.
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Pros: I like the convenience of having chat on my website. I also like that it was easy to setup and I don't have to do anything to "maintain" it. I also like that when I miss a chat, the response is emailed to the customer. And I like the idea of having AI responses.
Cons: The AI bot is annoying. It generates long, automated responses that are not accurate. I waste time deleting them to write my response. And then the bot doesn't learn from my responses to improve the next time around. That's disappointing.
Wishes: I wish there was a way to identify shopping patterns and determine when someone was about to bounce out of the website and allow me to flag them before hand. I also wish there was a way that it could provide insights that would improve a customer's overall shopping experience to improve conversion. I wish there was a way I could categorize customers and message them accordingly (e.g. if someone says can I get added to a waitlist for something, I'd like to do that automatically). I wish there was a way that I could consolidate insights about the types of questions they were asking and context so I could make improvements to my site, product descriptions, etc.
Hi there. Thank you for taking the time to write your review and outline what you do and don't like about Shopify Inbox, and how you'd like to see it improved in future. This feedback is incredibly valuable to us and your comments will be submitted to our development team for review. Thanks again. -Victor, Shopify Support
Good App that I recommend.
excellent!
Its a easy way to keep in touch with customers
Very helpful and has increased our customer experience.
i like it .. people ask interesting questions and it feels like a step towards personal interactions.
great for customer service
Muy sencillo de usar y con opciones que me hacen más fácil la comunicación con mis clientes
I love this app. Its perfect
super aplikace, online, hned, možnost přidávání fotek/souboru