Reviews (5,702)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
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This app is a convenient and swift way to communicate with customers. I'm glad I downloaded this on my store
It's really helpful, Some of the customers chatted with us online and we could provide them immediate feedback and address their issues immediately. They really appreciated the promptness.
Good platform to stay in touch with your customers. Plus there are a lot of Fiverr Free Lancers to talk to.
It would be better if we did not have to login every-time. Once we are in Shopify Admin we should be able to open the inbox caller to respond.
Thank you for taking the time to leave your feedback here. I can definitely see how convenient it would be to have the app auto-log you in if you are logged into the Shopify app as well. I'll be sure to pass this on as a feature request for you. Cheers! - Brie, Shopify Support
Je viens tous juste de commencer à utiliser cette application. c'est pratique et simple. J'aime beaucoup.
Hello GLOBALDECO, thank you for the 5-star review!
I'm happy to hear that you find the app simple and easy to use. I hope the app leads to more customer conversations and conversions!
If you ever need any help with Shopify Ping or Shopify Chat, get in touch with our customer service team at ping@shopify.com or through the support function in the Ping app.
All the best to your future success!
Best regards,
Ruby C.
Senior Support Specialist - Ping
was very good. I can speak with my clients every day, every hours. It is a good and useful application.
amazing and easy to use! Was recommended by the help team to get this and it is totally worth it! plus its free
Hi Hairbyamoy, thank you for the brilliant 5 star review!
I'm so glad to hear that you like the app and would recommend it!
If you ever need any help with Shopify Ping or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com.
All the best to your future success!
Best regards,
Ruby C.
Senior Support Specialist - Ping
Realmente es muy completa, mas de lo que uno puede espera en un espacio. Lo puedes hacer por ti mismo, puede parecer muchas información, pero resulta entretenido de aprender.
maybe integrate it with other marketing apps?
help stores with increasing traffic and sales?
data on most asked ?
Hey, there! Thanks for leaving your feedback here; I can definitely see how more marketing integrations and analytics on asked questions would be helpful. I'll be sure to pass that feedback on to our development team for you. In regards to increasing sales, I'd definitely recommend taking a read through this blog post on turning chats into conversions: https://bit.ly/3vlTusU. Cheers! - Brie, Shopify Support
superb