Reviews (5,706)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its real-time communication features that enhance customer service efficiency and sales. They appreciate its seamless integration with Shopify, user-friendly interface, and mobile accessibility, which allow for managing customer interactions on-the-go. Key features like quick replies, automated responses, and customization options, along with spam detection, are noted for saving time and maintaining a clean communication environment. Additionally, it's recognized as a cost-effective solution with substantial functionality at no extra cost.
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Very good so far. Quick communication w/ customers while they are in the store. Converted 2 sales on first 2 convo's!
Pretty nice. A little bit more customization options would be great & "available hours" should be shown to customers directly.
But it works just fine :)
Hello DarkDolls, Thanks for honest review and feedback!
I'm glad you like it so far. I really appreciate the feedback and will make sure that it is passed along to our Product Development Team. If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
excelente muito bom,maravilha recomendo muiiiiiiiiiiitooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
I really like how simple it is to get every message at the same place, but I wish there were more automation possible (complete flows with answer choices for the customers) and there is also much room for improvement concerning bilingual sites.
Thank you for taking the time and providing the feedback! We're delighted to hear that you're liking our app. We understand that you'd like to have more automation features and language support for Shopify Inbox, and we'd be happy to pass your suggestions along to our development team. Cheers! -Elias, Shopify Support
The only good thing about this is the order lookup. Otherwise it's very, very basic. Needs a lot of improvement to do things like missed chats, tell customers that you're offline, etc.
Good. Enjoy the contact with customers.
I am having this error for more than 2 months.
"An error occured: Could not login to Inbox, please try again later (1000)"
Asked for support and haven't had any support.
Yesterday, I deleted the sale channel but it is back on my sale channel list. (How!!!)
Can anyone help me use or delete this thing?
Hey there, Kira the Cat. Thank you for taking the time to leave us a review for Shopify Inbox. That error you're receiving there is definitely something we want to assist you with. I know that you mentioned that you spoke to our Team for support, but I recommend that you reach back out to us using this link: https://bit.ly/2AWw5VA. We absolutely want to get you authenticated so we can jump in and help resolve this. It is odd that the app seemed to appear in your app list again after you had deleted it. If you decide that you'd like to delete Inbox, please follow the instructions that can be found on this help page: https://bit.ly/3J1kqFx. -Imogen, Shopify Support
I have been using this app for over 6 months now. It is better than other third party apps. However, there is no auto-response feature. This doesn't raise notifications consistently thereby we missed customer entry/exit. Also, unable to ping/reach the existing customer after they exit the store. More features need to be added to earn 5 *
Hello Swadeshi Boutique, thanks for your review and feedback!
Although Shopify Chat does not currently have auto-response feature, it does have an order look-up feature allowing customers to find a status on their order. Also, for the entry/exit feature, it does not send out notifications until the customer sends you a message.
We continually work towards making Shopify Chat a better app and rely on your feedback! If you have any questions, issues or additional feedback, we can be reached at ping@shopify.com.
All the best to your success!
Kind Regards,
Ruby C.
Senior Support Specialist - Ping
Have never used it before so I have no opinion as of this moment. Don't need 100 characters to make my point however.
Hello Heartland Soapworks, thanks for your review and feedback!
If you want to add more feedback at a later time to this review, feel free to update it!
You can also reach our team if you have any questions or issues. We can be reached at ping@shopify.com
All the best to your success!
Best regards,
Veronica N.
Senior Support Specialist - Ping
Easy, fast and integrates perfectly. You can see their cart and location, but you cannot instigate conversations. I would recommend.