Reviews (6,075)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this tool for its real-time communication, enhancing customer satisfaction and loyalty. They appreciate its user-friendly interface, seamless Shopify integration, and automated responses that save time. The mobile accessibility and customization options are praised for enabling effective on-the-go communication and personalized support. Merchants also note a positive impact on sales and conversion rates through direct promotions via chat. The app is free, making it accessible for all business sizes.
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Recomendo.
Some simple updates could make this a good App. (1) The mobile App shows the page that the customer is on, but it's not a link (at least on the Android App), so you have to write down the product info, then go to your store admin and type it in all over again - Why not make it a hyperlink? (2) It doesn't support multilingual for FAQs, etc. so, it's awkward in multilingual stores, (3) How about "Forward conversation to E-mail" to allow conversations to be transferred to e-mail off chat for conversations that need attachments, etc.
gooood..............................................................................................
I would have given it a 5 star, but reason for not giving a 5 star that it is missing on a very basic feature of attaching files thru desktop version on chat with customers. A customer sitting at home uses mobile for shopping in most of the cases and a seller is almost working on laptop/desktop as he has to see many reports/excel sheets/ files etc. attaching files is only available on mobile chat (as informed by shopify support).
Nice app
super
to talk to customers and i love it, wold love to hear sound though to make it easy for me to know when i get the messages
Thank you so much for taking the time and writing this review. We're delighted to hear that you're enjoying our app! If you're using a desktop, then you can enable desktop notifications (https://bit.ly/37W2VGK). If you need any assistance with our app, then we'd be happy to assist you through live chat, email, or callback. Simply visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers! -Elias, Shopify Support
Excellent app. Easy to set-up and use. Has increased interaction with customers and sales conversions.
Works well enough, I get a few customers preferring to chat with me rather than use a contact form so it serves its purpose. Use this with the app on Android and again all works as expected.
amazing app and great features. keep it up shopify! I would definitely recommend this app to all shopify store owners