Reviews (6,075)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its real-time communication, enhancing customer satisfaction and loyalty. They appreciate its user-friendly interface, seamless Shopify integration, and automated responses that save time. The mobile accessibility and customization options are praised for enabling effective on-the-go communication and personalized support. Merchants also note a positive impact on sales and conversion rates through direct promotions via chat. The app is free, making it accessible for all business sizes.

October 26, 2023

Recomendo.

Terrapura
Portugal
About 1 month using the app
Edited April 2, 2022

Some simple updates could make this a good App. (1) The mobile App shows the page that the customer is on, but it's not a link (at least on the Android App), so you have to write down the product info, then go to your store admin and type it in all over again - Why not make it a hyperlink? (2) It doesn't support multilingual for FAQs, etc. so, it's awkward in multilingual stores, (3) How about "Forward conversation to E-mail" to allow conversations to be transferred to e-mail off chat for conversations that need attachments, etc.

Werrv
Canada
Almost 3 years using the app
November 30, 2022

gooood..............................................................................................

CLAWS MARKET
Morocco
About 1 month using the app
Edited June 9, 2021

I would have given it a 5 star, but reason for not giving a 5 star that it is missing on a very basic feature of attaching files thru desktop version on chat with customers. A customer sitting at home uses mobile for shopping in most of the cases and a seller is almost working on laptop/desktop as he has to see many reports/excel sheets/ files etc. attaching files is only available on mobile chat (as informed by shopify support).

Selzer Home Care Products
India
Almost 3 years using the app
October 27, 2023

Nice app

wonder home decore
India
About 1 month using the app
February 15, 2024

super

GimFlex
Türkiye
About 1 month using the app
October 26, 2022

to talk to customers and i love it, wold love to hear sound though to make it easy for me to know when i get the messages

Bizushoes
United States
About 1 month using the app
Shopify replied October 28, 2022

Thank you so much for taking the time and writing this review. We're delighted to hear that you're enjoying our app! If you're using a desktop, then you can enable desktop notifications (https://bit.ly/37W2VGK). If you need any assistance with our app, then we'd be happy to assist you through live chat, email, or callback. Simply visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers! -Elias, Shopify Support

April 5, 2022

Excellent app. Easy to set-up and use. Has increased interaction with customers and sales conversions.

The Courthouse Collection
Australia
About 1 month using the app
November 8, 2022

Works well enough, I get a few customers preferring to chat with me rather than use a contact form so it serves its purpose. Use this with the app on Android and again all works as expected.

NSE Imports
United Kingdom
About 1 month using the app
November 1, 2022

amazing app and great features. keep it up shopify! I would definitely recommend this app to all shopify store owners

Prohemp.nl
Netherlands
About 1 month using the app