Reviews (6,075)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its real-time communication, enhancing customer satisfaction and loyalty. They appreciate its user-friendly interface, seamless Shopify integration, and automated responses that save time. The mobile accessibility and customization options are praised for enabling effective on-the-go communication and personalized support. Merchants also note a positive impact on sales and conversion rates through direct promotions via chat. The app is free, making it accessible for all business sizes.

August 14, 2019

Needs PING app to work which is only available on Apple and not Android... ignoring a majority platform? BYE

Flawless Vape Distro SA
South Africa
Almost 3 years using the app
Shopify replied August 19, 2019

Hi Flawless Vape Distro SA,
Thank you for your feedback, and we understand your frustration that Shopify Chat requires Ping, which is only for iOS at the moment. We are thinking about the best way to deliver this feature to all merchants!

Best,
Ellen

November 21, 2023

updated version best app

Shopio360
United Kingdom
About 1 month using the app
October 4, 2023

This app works quite well. I do wish it had some more pro level features, but it is a great app for interfacing with your customers.

Skyforge PC
United States
Over 1 year using the app
February 16, 2024

Its a easy way to keep in touch with customers

Horizon Bazaar
United States
Over 1 year using the app
Edited July 15, 2022

Kind of a great app. It just lacks customization to make it more branded, and also the customization to hide it on some website pages. Would be great for messages coming from IG if we could see their profile picture and a quick link to access they profile, so we don't confuse different users.

Yūjin
United States
Over 1 year using the app
Shopify replied June 23, 2022

Hi there! I can appreciate why having greater control of where the chat box appears, and why having more customization of branding would be helpful, so I will be sure to submit your suggestions to our development team. Thank you for taking the time to write your review and provide your suggestions, and I'm glad to hear that you've enjoyed using the app thus far! -Victor, Shopify Support

September 21, 2023

it has many glitches, I m not sure, it will beep then nothing comes up then after a while you will see a messge.

Parfumfrance.com
France
Over 2 years using the app
August 21, 2022

This is clearly a great application and integrates seamlessly with Shopify store. Would highly recommend this application to all fellow store owners in india.

Technical Publications
India
About 1 month using the app
July 22, 2023

very good and helpfull and thank you very much for this app so i can splite the spame fro the other customer

ladyelora.com
Jordan
About 1 month using the app
February 25, 2023

Easy to use on the Go cause of the app. But App doesnt allow to switch between more than one stores on the go

fishermanshub
India
Over 1 year using the app
Shopify replied March 8, 2023

Thank you for taking the time to leave a review! I'm so glad you find the app easy to use. I can definitely understand how useful it would be to be able to swap between your stores within the app. I'll be sure to pass this feedback on to our development team. Thank you! - Brie, Shopify Support

February 16, 2024

It's quite good to see text here in shopify exploring more new things

T A S S U R
Pakistan
About 1 month using the app