Reviews (5,708)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its real-time communication features that enhance customer service efficiency and sales. They appreciate its seamless integration with Shopify, user-friendly interface, and mobile accessibility, which allow for managing customer interactions on-the-go. Key features like quick replies, automated responses, and customization options, along with spam detection, are noted for saving time and maintaining a clean communication environment. Additionally, it's recognized as a cost-effective solution with substantial functionality at no extra cost.

December 19, 2023

Facilita o trabalho e organização do contato com o cliente!

Luna Spy
Brazil
About 2 months using the app
September 5, 2023

goodz

QUALIGLOW
Australia
2 months using the app
December 1, 2023

Super gut, einfach zu nutzen und funktioniert einwandfrei und wird bei mir schon von vielen Kunden genutzt :)

vonSUSI
Germany
About 2 months using the app
July 6, 2022

Leider funktioniert die App nicht mehr. Seit ein paar Tagen wird der Chat plötzlich nicht mehr angezeigt.

StilHelden
Germany
2 months using the app
March 23, 2022

Works well as we love to have interaction with our customers and answer questions. Communication is most important !

LDR Headgear LLC
United States
2 months using the app
November 7, 2022

i useddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd

VericiiApparels
United States
2 months using the app
November 29, 2023

ilove

Rattan Vietnam
Vietnam
About 2 months using the app
October 20, 2023

Very easy to use and well set up. Thank you

Jonnas Apparel & Beauty Products
Canada
About 2 months using the app
March 18, 2022

Getting notifications but they are silent. Any chance of adding sound with reminders? How about a pop too.

XIIIMOTORSPORTS
Canada
About 2 months using the app
Shopify replied April 2, 2022

Thank you for taking the time and sharing this feedback! If you're using the desktop notifications (https://bit.ly/3DyLxDv), then there is an alert sound and a visual indicator. For mobile notifications or mobile reminders (https://bit.ly/3sURAij), such as on iOS or Android devices, you can enable the sounds or the pop-up banner style for Shopify Inbox through the device's Notification settings. If you need any help with this, then our support team would be happy to assist you. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers! -Elias, Shopify Support

July 28, 2023

Nice experience with Shopify inbox
It wi be better if it was notify me about Every massege from Shopify

Flipshop
India
About 2 months using the app