Reviews (5,707)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its real-time communication features that enhance customer service efficiency and sales. They appreciate its seamless integration with Shopify, user-friendly interface, and mobile accessibility, which allow for managing customer interactions on-the-go. Key features like quick replies, automated responses, and customization options, along with spam detection, are noted for saving time and maintaining a clean communication environment. Additionally, it's recognized as a cost-effective solution with substantial functionality at no extra cost.

January 12, 2023

Great app thank you so much !!!!
It is really helping to keep in touch with customers in no time !!!!

SimplesPlaisirs
France
3 months using the app
April 12, 2022

We are very happy with Shopify Inbox. It has made our life much easier having the app available on our computer as well as being able to use it on our mobile when we are on the go.

Skyway Minisplit Sales
United States
3 months using the app
October 6, 2023

WELL GOOD

Things Buddy
India
3 months using the app
September 14, 2023

funciona bem no smartphone, podendo atender aos clientes a qualquer momento que se queira estar disponível! Essencial!

Marie Antoinette Mens Boutique
Brazil
3 months using the app
Edited March 28, 2021

It was very helpful setting up my clothing business and chatting with costumers very quickly. i love it.

Beiga
South Africa
3 months using the app
Shopify replied March 29, 2021

Hello Beiga, Thank you for leaving a review and your thoughts on the app!

I'm so glad you love the app so far! Please do keep up-to-date with app versions so you can take advantage of feature releases.

If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,

Ruby C.
Senior Support Specialist - Ping

September 8, 2022

Works seamlessly, easy to use and effortless to setup. Does the job perfectly and customers don't seem to have any issues using it. Great for building trust!

Strawberry Valley Prints
United Kingdom
3 months using the app
August 30, 2023

je viens d'essayer ça à l'air cool, lldldldldldldldldldlldlddlddldldldldldldldldldlldldlddldldddddddd

Bertiny tech
Côte d’Ivoire
3 months using the app
October 9, 2023

good

Goodstarlet
United Kingdom
3 months using the app
October 6, 2023

Bem funcional! Ainda não explorei todos os recursos, mas está se saindo muito bem, integrado à minha loja sHOPIFY

O Caixeiro
Brazil
3 months using the app
February 16, 2021

This is Great - looks very professional for my online store. Loving the easy integration. Works perfectly

DonessVille Doggie Delights
United Kingdom
3 months using the app
Shopify replied February 17, 2021

Hi DonessVille Doggie Delights, thank you for the awesome review!

I'm so glad to hear that you found set-up easy and and that you like the look and feel of Shopify Chat on your store.

If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com

All the best to your future success!

Best regards,

Ruby C.
Senior Support Specialist - Ping