Reviews (5,707)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its real-time communication features that enhance customer service efficiency and sales. They appreciate its seamless integration with Shopify, user-friendly interface, and mobile accessibility, which allow for managing customer interactions on-the-go. Key features like quick replies, automated responses, and customization options, along with spam detection, are noted for saving time and maintaining a clean communication environment. Additionally, it's recognized as a cost-effective solution with substantial functionality at no extra cost.
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perfect
Intuitif, facile autant pour les clients que pour l'administrateur. Je suis satisfaite. Je recommande donc cette application
Terrible and app only for iphone? nah...see ya i would give 0 stars if i could absolutely terrible app
We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".
I would give it 5 stars but for the fact, if a person leaves an email you cant copy and paste it into the email from the top of the app. If a person types their email into the conversation then pressing this does in fact open the email app so you can email. It's a little annoying.
Hi BWS LTD, thank you for submitting a review and feedback!
It's the details that matter, right? Having the option to copy the email from the customer information capture form is a great suggestion. I will be sending your feedback to Shopify Chat developers.
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
very good loved in xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Hello The Dog Face Official, thanks for the 5-star review!
Yay! So glad to hear that you love the Shopify Chat app. If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
good so far is working great have hadn't no issues yet! i suggest so far! really easy to use and simple.. its not confusing like the rest
This app makes my life easier especially the auto forward to customer's email when the customer is offline.
It Made connection with my customers very easy and much effective for customer satisfaction. Very easy to use and it is free.
It is nice to use shopify chat! Thank you very much! I would like to recommend you to use it. We sell gun safe box through shopfiy.
Hello Gun safe box, thank you for the wonderful review!
I am so glad to hear that you would recommend Shopify Chat to other merchants.
If you ever need any help with Shopify Ping or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com
All the best to your future success!
Best regards,
Ruby C.
Senior Support Specialist - Ping
Works flawlessly. tried a few other apps prior and shopify nailed it with this integration. Great work.