Reviews (5,709)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its real-time communication features that enhance customer service efficiency and sales. They appreciate its seamless integration with Shopify, user-friendly interface, and mobile accessibility, which allow for managing customer interactions on-the-go. Key features like quick replies, automated responses, and customization options, along with spam detection, are noted for saving time and maintaining a clean communication environment. Additionally, it's recognized as a cost-effective solution with substantial functionality at no extra cost.
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This is really a great app! Helps you with Facebook Messages and also other channels. I think this is one of those must have apps.
This is a good idea, but as someone who has 4 stores, it's impossible to use this. I need to be able to access all from same place.
Application fonctionne très bien et permet d'avoir une véritable interaction avec nos clients. très simple d'utilisation et de paramétrage
Easy to set up and use. The phone app makes responding to messages super easy no matter where I am.
It is very helpful and response their questions. It is real easy. Awesome app! You should have it for sure.
I appreciate that this is a free app supplied by Shopify for which I am grateful. However, it has nearly no customization, notifications through Ping Android App are appallingly bad and inconsistent and so often I get messages but don't know until the customer has left. No time stamps on messages means you don't know whether customer left 1 minute ago, so might be able to recover via Email immediately or whether it was 1/2/3 hours before. Some of us SME owners are too busy at the moment to keep checking their phone just in case someone messaged. Am now looking at paid alternatives unfortunately.
Hello Ab Fab Textiles, thank you very much for this great feedback! This is exactly what we need to know in order to improve the app.
Customizing the Android version is something we are working on and will be releasing more features soon. It's a big request from merchants right now.
While time stamps are there for the day, they are not available for the hour - again, this is something we are working to release.
But I will also follow up with a personal email to you, as I think we can discuss this further. Please keep an eye on your inbox for an email from me.
Hope that helps!
Best regards,
Veronica N.
Senior Support Specialist - Ping
Love it! Shopify Inbox makes it incredibly easy for customers to reach out and ask questions. Having it completely integrated with the Shopify backend makes it completely seamless.
Uso esta aplicación a diario para gestionar mi tienda. Es fantástica. Es intuitiva, fácil de usar y de trabajar con clientes.
Hello evelstore.com, thank you very much for your 5 star, wonderful review! We appreciate your feedback and are very pleased you are finding the app easy and useful.
Wishing you continued success in your ecommerce journey.
Best regards,
Veronica N.
Ping Support
this inbox feature is good by mobile app of shopify inbox is not working kindly check your mobile app
Thank you for getting in touch and writing your review, and I am glad to hear that you've found Shopify Inbox to be useful so far. In terms of the issue you're having, I would recommend contacting our support team directly so we can look into this for you: https://bit.ly/2AWw5VA. -Victor, Shopify Support
I would like Shopify Chat to be able to present my photograph and show my name the same way as Drift does it. So that the conversation is more personal.
Hello orgamix.life, thank you very much for your feedback and review! I like the idea of personalizing the chat app, however something to note, the Shopify Chat app is already on your website, so it is definitely showing your brand, but just not your personal name.
I'll put that idea to our product developers, along with the ability to share photos and images. Thank you very much!
All the best success,
Veronica N.
Ping Support