Shopify Inbox

It was quite frustrating having the automated "check my order status" question in the chatbox and having the clients asked about their phone numbers to be able to chat. The process seems overcomplicated. As a client, I would be annoyed to have to provide my phone number for a simple inquire, I would not continue and, frustrated, I would leave the site altogether. I would like to suggest providing the user with the ability to choose what they want to ask the client, if anything, and if they want this "check my order status" to appear. I understand the idea of trying to link the phone number of an existing registered client but I feel that it overcomplicate the communication unnecessarily. Maybe having an option that enables the staff that is chatting with the client to manually assign that chat session to a client would be more suitable. Thank you and I hope to have helped.

The features seem good. However, I did not get any pop up messages with alert sounds on my mobile, which resulted in delay in response to customers. Is there a way to reolve or set up that I did not see. Help required.

For a free application it's fine. I am displeased with the fact that your chat transcripts do not attach to the customer record. Standard SOP for a CRM.

J'utilise Shopify Inbox pour faciliter les échanges avec les clients de mon site e-commerce.
Cela permet à mes clients de me poser très facilement leurs questions, et à moi d'y répondre tout aussi facilement. De cette façon, je suis sûr de n'oublier personne, et d'avoir une bonne réactivité.
Jean-François.

Very useful app for quick communication with customers. I like the full integration into the store. I recommend it!

I really like the app, but would like it better if you could search for a message instead of going through each one.

Nice free app. The only thing that annoys me, is that enter automatically sends the message, and you need to hold shift to make a new line. There should be a setting to disable this, so you can only send by clicking "send"

The immediacy for the customer is helpful, even if they receive an email reply later. It's also useful to be able to provide instant answer for the most common couple of questions. It has definitely helped us engage, keep and convert customers and inquiries into sales.

I have been using this app for one month. It collects all social communication in one place. Gives you a notification on the spot.

I never get to know when someone pings on the chat. Make it work like messsenger on the cell phone and desktop. Im the only one handling the webpage and would like better and louder notifications