Reviews (6,075)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this tool for its real-time communication, enhancing customer satisfaction and loyalty. They appreciate its user-friendly interface, seamless Shopify integration, and automated responses that save time. The mobile accessibility and customization options are praised for enabling effective on-the-go communication and personalized support. Merchants also note a positive impact on sales and conversion rates through direct promotions via chat. The app is free, making it accessible for all business sizes.
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I love it because I can do it with my mobile phone and have it on my desktop.
Saved five sales the first day.
Really good, better than Freshchat which we now cancelled. A couple of features that would give this a good 5 stars is emoji's, more instant replies (FAQ) and file uploads (for example PDF). Other than that, we're loving it.
I'm delighted to hear that you're enjoying using Shopify Inbox and we really appreciate you taking the time to write your review and sharing your experience with the app thus far. In terms of the suggestions you've made, I can see why all would be helpful additions and I will pass them all onto our development team for them to consider. Thanks again for reaching out. -Victor, Shopify Support
The phone is notification is so delayed, by the time you get it the customer already left your store 10minutes ago. - Inbox randomly decides to switch off and not be visible for customers.
- Inbox not great for managing conversations, I can see some elements are there
- App notifications are not a thread, each message different notification Avoid this until it's more polished and to the level one expects from a massive company such as Shopify.
Hi there. Thank you for taking the time to provide us with this review and feedback. We are always looking for ways to better our products for our merchants and we appreciate you taking the time to do this.
I would recommend reaching out to our Live support team via our Help Center (https://bit.ly/2AWw5VA) to take a closer look into some of these concerns. If they are indeed not supported in our app, our support team will happily submit your feedback up to our developers for future consideration, thank's again. -Marty, Shopify Support
É um método muito direto de diálogo com os clientes ou potenciais clientes. De fácil utilização
Instalação é bem simples, vou começar a ultilizar e ver como a ferramenta se comporta nessa integração.
This app has been improving, and currently seems like a pretty good value relative to paid options. But it still bugs out far too frequently, with customers not recieving any messages and asking if anyone is there while I'm actively replying to them. Hope it improves over time!
La verdad es que me han sorprendido, estoy súper contento con esta app, es una pasada, shopify me parece una gran plataforma, esto me ha dejado muy muy muy satisfecho, sigan creando cosas como estas de fantásticas, ayudan mucho a sus clientes y de esta manera, nosotros os recomendamos con amigos/conocidos/etc
The app is great and it definitely has helped us provide better customer support and user experience in our shop.
Well made application however cannot be useful in a multi-account setting...
Really unfortunate because if you manage several sites from your mobile you have to disconnect and reconnect, too long at the risk of losing the discussion.
Hey, there. Thanks for taking the time to leave a review for us on Shopify Inbox! We take all feedback regarding our products with the highest of importance, and greatly appreciate you taking the time to request a way for Inbox to integrate with multiple stores at once. I've gone ahead and passed this information to our Product Team so they can look into adding it in a future update. Thanks agai for your review! -Imogen, Shopify Support
Useful for quick resolution of customer issues when both parties are online with option for customers to leave a message when we are not available