Reviews (5,709)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its real-time communication features that enhance customer service efficiency and sales. They appreciate its seamless integration with Shopify, user-friendly interface, and mobile accessibility, which allow for managing customer interactions on-the-go. Key features like quick replies, automated responses, and customization options, along with spam detection, are noted for saving time and maintaining a clean communication environment. Additionally, it's recognized as a cost-effective solution with substantial functionality at no extra cost.
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This app makes it easier for me to monitor my selling channels and any customer interaction in one place. It has help in gaining sales and repeat customers
It's great but I need to be able to delete a sent message.
Or alter it. Then it will be 5 stars.
Cheers
Thank you for your review! -Emily, Shop Support
Great way to unify all your inboxes (store, social), speeds up our workflow and allows for greater communication within our team.
wonderful, the Shopify chat tool is a great one-way tool for keeping in touch with customers. So I highly recommend this tool
Hello FairyLight, thank you for the awesome review!
So happy to hear that you would recommend the app to other merchants! We agree, Shopify Chat is a great way to not only support customers but also convert traffic to sales! Find out more in this article: https://intercom.help/kit/en/articles/4775586-how-to-optimize-chat-on-your-shopify-store
If you ever need any help with Shopify Ping or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com.
All the best to your future success!
Best regards,
Ruby C.
Senior Support Specialist - Ping
It's really good, but not as good as some 3rd party apps. I like how I can like products and make recommendations, but I experience lag, transmission errors, and the alerts seem delayed at times.
so far it's great.. it allows me to answer a customer question as they are shopping. I really love that it then shows me what they are putting in their cart, so that I can potentially make other suggestions. I get way too many solicitations for marketing help from fivr people, and I'd love to be able to delete their texts, leaving only legitimate customer conversations.
Hello, this app is simple and convenient, and it is effortless for novices to use it. But after I downloaded this APP on my phone for the first time and logged in to use it, the shopify account on my phone automatically went offline and I couldn't log in. I don't know what the reason is, and I don't know how to solve this problem. I can only use my computer to operate Shopify now.
Thank you for your review! I am sorry to hear you have not been able to use the Shopify app. I recommend uninstalling the app and reinstalling it to see if that refreshes the connection. If not, please contact our Support Team (https://shopify.link/qL3P) for further help. -Emily, Shopify Support
it helps facilitate communication with customers and best of all its free. our customers use it daily
Huge potential, but I have to block 30-50 people a day as they're just scammers from weird countries trying to sell you their Shopify services. These scammers then get your social media, phone numbers, email etc and pursue that way too. And it's a lot of hard work to spend most of your day blocking messages, there should be an easy way to filter these out some how, until this gets fixed. Once this issue is fixed, I will re-install the app.
Hi, there. We appreciate you reaching out and sharing your experience. I can definitely understand manually blocking is time-consuming and an issue for your business. Earlier last month, our development team enabled hCaptcha to Shopify Inbox to help reduce spam and blocking conversations one by one. If you'd like, you can give the app another try to test out this new feature. We hope this helps! - Victoria, Shopify Support.
great way for customers to contact you without having to share your phone number across the internet