Reviews (6,279)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration, enhancing customer interaction management directly from the admin dashboard. Its intuitive interface, automated responses, and AI-generated text significantly save time and improve response efficiency. Features like synced chat history with orders aid in personalized support, boosting customer communication and satisfaction. Additionally, its free access benefits businesses of all sizes, with real-time notifications ...
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This app is really great. My only real complaint is that customers cannot upload photos. This would be helpful for our business if this feature was added.
Hi, there! Thanks for taking the time to leave us a review. Your photo upload suggestion is certainly a great idea of a feature, so I'll be sure to pass that along to our ...
it is better if it can integrate to facebook messenger
"Inbox Shopyfi es un servicio excepcional que se destaca en la mejora de la comunicación con los clientes. Esta plataforma proporciona las herramientas necesarias para mantener un diálogo abierto y eficiente con los clientes, lo que resulta en experiencias excepcionales para ellos.
Overall we are pretty satisfied with the Shopify Inbox. There are some additional features we'd like to see, including: -Sending Conversation Transcripts within the conversations
-The ability to search within old/closed conversations for emails
-The ability to get to an old conversation from the customers page (while there is a link that takes you to Shopify Inbox, it does not follow all the way ...
Thank you so much for taking the time to leave a review here; I'm so glad to hear that the app is working for you overall. I'll be sure to pass along these valuable pieces of ...
In overall, it is a good app, with smooth integration on a phone, which is crucial. But I miss one key feature:
The fact that it doesn't integrate with the contact itself, and so that you have the history of the chat in the contact for all to see, is a mystery to me.
Text size is too small and cannot be changed. Quite good app.
It is a good app that allows customers to ask direct questions. however; the delay in getting the notifications sometimes means the customer has left the site. It does send the response via email but sometimes it would be good to interact with the customer straight away - otherwise a great app
Thank you for taking the time and sharing this review. We're delighted to hear that you're finding our app good for interacting with customers. We can definitely agree that ...
Awesome app. I love it and will recommend to my friends. Thank you shopify for this amazing app. Goooooood!
Overall this apps is great. And I will giving 5 star if this app allow send images through the chat
Es una aplicación muy completa, estoy tratando de conectarla con instagram para que todo sea mas rapido. Muy buena.