Reviews (5,710)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its real-time communication features that enhance customer service efficiency and sales. They appreciate its seamless integration with Shopify, user-friendly interface, and mobile accessibility, which allow for managing customer interactions on-the-go. Key features like quick replies, automated responses, and customization options, along with spam detection, are noted for saving time and maintaining a clean communication environment. Additionally, it's recognized as a cost-effective solution with substantial functionality at no extra cost.
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Buena aplicación para conectar con los clientes.
Great to have the ability for customers to get in touch. I'm not actually online and available all the time, but when I'm not I can email customers with the response.
Good tool! I just need to keep better track of notifications. Don't have the time or a dedicated person to respond to messages 24/7 . The 'respond by email' is a nice touch and helpful there.
good very good thank you
Esta perfecta. Indicado 100%
Puedes enviar los productos a los clientes, hacer seguimiento, etc... Muy profesional.
Having an in-store chat option definitely increases customer engagement, and we have had a few extra customers purchase due to the chat, which might not have otherwise. It'd be great if the app had the option to add/edit hours of availability for the chat, so folks don't just sit around wondering when they'll get a response, but for what it is, it does its job well.
Hello RiceRoadGreenhouses, thank you for the detailed 5-star review!
I love to hear that Shopify Chat has led to sales. And, it will hopefully lead to more! Shopify Ping does offer availability hours, which is set up in the Ping app. Availability hours let the customers know that you are away, but it does not prevent customers from chatting in. Here is a link to the help doc explaining how to set it up: https://help.shopify.com/en/manual/ping/setup#set-your-chat-availability
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Wishing you the best in your business success!
Ruby C.
Senior Support Specialist - Ping
Easy to use, notifies me right away, easy to set up for common Qs, works well on both phone (iPhone) and desktop (Mac).
This is an excellent app for customer follow-up enquiries, but we get duplicate e-mails into our inbox and these tend to pile up.
A suggestion would be for the app developer to add a WhatsApp or similar notice to alert us 24/7 that there is an e-mail (perhaps even including the active link) awaiting our attention. This would lead to far quicker response times across international time lines.
Excellent app. Love it!
really usefull!! i love it. we are receiving less questions overall. I recommend to use the more FAQ and put them there...