Reviews (5,711)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its real-time communication features that enhance customer service efficiency and sales. They appreciate its seamless integration with Shopify, user-friendly interface, and mobile accessibility, which allow for managing customer interactions on-the-go. Key features like quick replies, automated responses, and customization options, along with spam detection, are noted for saving time and maintaining a clean communication environment. Additionally, it's recognized as a cost-effective solution with substantial functionality at no extra cost.
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Very good, thank you
very cool App! really great!.
Would it be possible, if a customer chats with you, to see on which page he/she ist?
Thank you for taking the time to write your review and providing us with your feedback. At the top of the conversation view, you should see the name of the page that the buyer was on when they initiated the conversation. The page information does not update, and it will only reflect the page where the conversation was started.
If you have any further questions about this please feel free to email me at inbox@shopify.com. -Victor, Shopify Support
BRILLIANT IDEA
niggassd
it is really helpful for customers if you are there to answer for them. However i have noticed a delay in getting notifications when i am on the road. that might be the internet provider. also i am really frustrated with people contacting for "marketing" from overseas, and somebody did that last night at 3am from india. They did not get a friendly response from me. I wish I could block people. i told the guy the chat box was for customers, deleted him as a customer, and 5 minutes later he signed up again to give me sales pitch. maddening.
Hey, there. Thank you for taking the time and writing this review. We're glad to hear that you find our app helpful for answering customer questions. While the delay with the notifications may be due to the latency of internet providers, we can see the importance of being able to block certain customers. With that said, we'd be happy to share this feedback with our development team. Cheers! -Elias, Shopify Support
Great so far, but it will be nice to add a chat review for quality customer service purposes.
非常不错的一个在线客服软件，这是第四次用这个软件了，聊天可以直接发到客户的邮箱里，第一时间提醒客户的有新邮件了，不管看或者没看，邮件的内容永远不会消失，都在邮件里面保存着，体验感很好。值得赞，超级赞！！！
While visitors to my store seem to enjoy using this method of chatting the back end is a nightmare to use. You can't filter conversations easily, there is no bulk "Mark As Read" or "Assign to X Staff Member" option. I made the mistake of connecting it to Facebook messenger and now have hundreds of "Unread Messages" that were handled on Facebook's platform, and many times the messenger messages duplicate. This makes it impossible to find the Shopify Inbox customers. If the quality of the customers I'm getting on the Shopify chat(most are people just writing "PRODUCT NAME ???" in all caps with no context) doesn't improve I'm going to have to go back to just using Facebook's Messenger App.
Great for managing customer concerns. Could be integrated a little more seamlessly into the Shopify page
Thank you for your review. We'd love to hear more about how the app could be improved for you - feel free to contact our support team any time with more specific details, and they can fill out a feature request for our developers to consider. Cheers! - Brie, Shopify Support
Useful and simple, 5 stars Use this app， don't forget to download an mobile app on you phone it gonna help a lot