Reviews (5,711)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its real-time communication features that enhance customer service efficiency and sales. They appreciate its seamless integration with Shopify, user-friendly interface, and mobile accessibility, which allow for managing customer interactions on-the-go. Key features like quick replies, automated responses, and customization options, along with spam detection, are noted for saving time and maintaining a clean communication environment. Additionally, it's recognized as a cost-effective solution with substantial functionality at no extra cost.
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Bom, porém em alguns momentos não está enviando as mensagem, aparece como erro. Não consegui compreender o que poderia ser ainda.
La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien.
Hello HomeInnove, thank you for your 5 star review and feedback! Glad to see you have tested the Shopify Chat and that it is working fine for you.
If you have any questions, please feel free to reach out to our team directly, our email is ping@shopify.com
Warmest regards,
Veronica N.
Ping Support
j'ai utilisé cette application et elle est bonne . elle me permet d'avoir des avis des mes client et d'échanger mieux avec eux . mais j'aimerai savoir si il n'y a pas l'application mobile ?
Significant lag between chat request and notification received on iphone (15 min!). Since I switched to this App, the amount of chats dropped enormously. Can;t find online version for responding via browser.
Hello DoorOpener.ca,
Thanks so much for your honest review and feedback. We have greatly improved the app since you tried it, so making sure your Shopify Ping app is up to date will greatly help.
*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. ***
If you need any assistance or have questions, please contact us directly at ping@shopify.com and our team will be happy to help out.
Best regards,
Veronica N.
Senior Support Specialist - Ping
A quick way for customers to contact us and ask questions about the availability of products or about products we sell. Had some recent problems with Nigerian cons sending me multiple chat requests to my inbox. I blocked them on my end, but wonder if there is more that Shopify can do to stop these scam artists.
Great app, very useful and helpful to make a sale. I need to play around with other options for how it notifies me, but appears to have capabilities for more interactions
Only thing i wish you could do is archive the messages or have something to clear them after you have replied
Hey, there! Thanks so much for this feedback. While archiving messages is not currently available on the desktop version of the app, you can actually do this using the mobile version. You can find out more information on how to do this here: https://bit.ly/3HZv7po under "manage conversation status". Hope that helps! - Brie, Shopify Support
Great app that allows us to provide instant customer service to our clients. The integration with Shopify and the ability to see where the customers are coming from (web page) as well as whether or not they placed an order is great. One feature that we would love to see is the ability to see the customer's cart and potentially edit it before the customer placed an order.
Diese App gefällt mir sehr gut, sie funktioniert erstklassik. Ich habe Erfahrung mit anderen Apps die deutlich schwieriger zu handhaben sind.
Great built-in solution from Shopify that allows you to directly talk to customers. It has been very helpful as it allows us to give our expertise and advice to clients when it comes to professional gear.