Reviews (6,075)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this tool for its real-time communication, enhancing customer satisfaction and loyalty. They appreciate its user-friendly interface, seamless Shopify integration, and automated responses that save time. The mobile accessibility and customization options are praised for enabling effective on-the-go communication and personalized support. Merchants also note a positive impact on sales and conversion rates through direct promotions via chat. The app is free, making it accessible for all business sizes.
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Its good so far
It's awesome. Thanks for adding this, Shopify! Hoping to see much higher conversion rates with this chat enabled on our store.
Hello Dormi, thank you for the awesome review!
So glad to hear that you chose Shopify Chat app to establish connections with your clients. I hope this leads to increased conversations and conversions.
If you ever need help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
All the best,
Ruby C.
Senior Support Specialist - Ping
Fast, and I can give customers answers straight away. Saves time to answer than email. A great way to connect!
I have multiple stores and they App only works with one store login? will they upgrade so you can use it on many stores?
Muito boa a app! Porém, falta adicionar etiquetas às conversas. Quando houver esta opção, migro a 100%
I recently tried using Shopify Inbox, but unfortunately, my experience with the app was terrible. The app has potential to be useful for managing customer messages, but the frequent spam messages from Nigeria made it nearly impossible to use effectively.
I reached out to tech support multiple times for a resolution, but was disappointed to learn that there was no solution available. The only options I was given were to uninstall the app, block the spam messages, or go to another website that's not on Shopify.
In addition to the spam messages, I also noticed that the app significantly slowed down my website, which further impacted my customer experience.
Overall, I cannot recommend using Shopify Inbox due to these issues. Until these problems are addressed, I would advise anyone to steer clear of this app.
Hi, there. Thanks for leaving us a review for Shopify Inbox. We appreciate that you took the time to provide us with some feedback. At this time, there is no way to block folk from sending you a message, but you can block a user once they've contacted you by clicking the ! in the top right corner. This will prevent this person from reaching out to you any further. While not a complete solution, we hope you take advantage of this feature. I'm happy to share your feedback regarding a better method to prevent this sort of spam with the Team. -Imogen, Shopify Support
Integrates perfectly and great use for multi channel integrations. One of the best i've used in the market . Doesn't conflict with other plugins.
Now that Facebook and Instagram are no longer integrated, we need to look for another app. This app had potential, but now sadly is slightly better than useless
Hi there! Thank you for sharing your feedback. Currently, the Facebook & Instagram Messenger Channel is no longer supported by Shopify Inbox. However, customers can still initiate conversations while browsing your online store and through the Shop chat on the Shop App. -Mac, Shopify Support
Ótima meus amigos, estou a conhecer.. Obrigada
ÓTIMOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO
otimo perfeito amei o app...............................................................................................................................................