Reviews (5,711)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its real-time communication features that enhance customer service efficiency and sales. They appreciate its seamless integration with Shopify, user-friendly interface, and mobile accessibility, which allow for managing customer interactions on-the-go. Key features like quick replies, automated responses, and customization options, along with spam detection, are noted for saving time and maintaining a clean communication environment. Additionally, it's recognized as a cost-effective solution with substantial functionality at no extra cost.
Refine
-
By rating
Enjoy the App, enables quick response to customers. Great tool ! Thanks for always helping to improve my Shopify Store.
I love it because I can do it with my mobile phone and have it on my desktop.
Saved five sales the first day.
this app so catastrophic, always delays, not reliable, no flexibility....are there any plans to improve this app soon? The FAQ feature is strong but the rest is horrible, please update if there will be improvements?
Hi there. Thank you for taking the time to leave this review and provide us with this valuable feedback. We are always trying to improve our products for our merchants and take all of our merchant's feedback into consideration. I would recommend getting in contact with us directly to share your feedback on Shopify Inbox so we can share it with our developers for potential future updates. To get in touch with our Support team, please visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log into your account to create a support request. Thanks again! Marty, Shopify Support
Instalação é bem simples, vou começar a ultilizar e ver como a ferramenta se comporta nessa integração.
What a pity that we cannot use one Shopify Inbox for 2 shops at the same time (if U want to use Inbox for next shop U need to log out and login). Other things are really great!
Hi there, 4kidspoint.pl. Thanks so much for taking the time to leave a review for Inbox! Your feedback regarding not being able to switch between stores in app has been a feature requested in the past! I'll put forward an additional feature request to the team on your behalf, so they can be reminded how much this functionality is desired. If you have any additional feedback for us, feel free to reach out! -Imogen, Shopify Support
La verdad es que me han sorprendido, estoy súper contento con esta app, es una pasada, shopify me parece una gran plataforma, esto me ha dejado muy muy muy satisfecho, sigan creando cosas como estas de fantásticas, ayudan mucho a sus clientes y de esta manera, nosotros os recomendamos con amigos/conocidos/etc
The app is great and it definitely has helped us provide better customer support and user experience in our shop.
Easy to use
I find it hard to use on the mobile app, but desktop is ok. I didn't realise there was an option to turn on notifications on the desktop which would have been useful early on.
Easy to install and use. It's added another way to connect with our customers. Highly recommend!