Reviews (5,711)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its real-time communication features that enhance customer service efficiency and sales. They appreciate its seamless integration with Shopify, user-friendly interface, and mobile accessibility, which allow for managing customer interactions on-the-go. Key features like quick replies, automated responses, and customization options, along with spam detection, are noted for saving time and maintaining a clean communication environment. Additionally, it's recognized as a cost-effective solution with substantial functionality at no extra cost.
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I'm still learning and don't have any complaints yet other than it doesn't appear customers can text through here or use any other method but the chat. A few years back when I tried shopify out, they had a Shopify Chat App that had all used all methods and it glitched a lot (I was an Android user and it was mainly for iOS). This is definitely much better.
Easy install and very easy to use, has been really useful for helping customers, upselling, and getting feedback on our site
This is a great service. I believe there will be many improvements in the near future. But for me it's okay for now. Enough needs
Super user friendly and it is free! What a win!
I am really pleased with the Shopify Inbox it is proving to be a great tool. Thank you
Well, it's been while I'm using the app and it's pretty cool as it helps me to contact much easier with customers
Integrates well, works beautifully, 10+ points for integrating with apple business chat. Would be nice to customize the "How can we help you?
What's my order status?" text in the shop language for seamless customer experience.
Hello Mémoires, Thank you for the 5 star review and feedback!
I'm so glad you find Shopify Chat and Apple Business Chat integrations meeting your expectations. I've taken note of your feedback regarding the automated messages and will share it with our Product team. Your feedback is very valuable and we appreciate that you've taken the time to share your thoughts!
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
I like the way this enables me to answer questions from customers. I use it to make sure they have everything they want. The email integration is a great tool for missed messages.
This has helped us convert looky-lous into customers in just minutes. The app is great and customers are always so happy to have quick responses from us since we allow notifications on our phones.
I like this app, but it's so frustrating that it's impossible to get rid of this text on top of the pop-up chat: "Leave a number and we'll text you back as soon as we're available (an email address works too)." Even, after contacting support, I didn't manage to succeed. Is it just me, or is that text really unnecessary and ugly?
Hi Amber Guru, thank you for your honest feedback and review! The "Leave a number .." banner is not removable at this time, as it's meant to link up a phone number or email address to an existing customer. If your customer list recognizes a phone number or email address, it will replace that with their name to personalize the chat! If it is not recognized, a customer account will be created and then you can market to them at a later time.
However, we are noting it would be great to have this as an option to edit or turn/off on, so will be adding your request to our product team. :-)
Hope that clears up any confusion, and again, thank you for your feedback. This is very helpful so we can improve our products!
All the best,
Veronica N.
Ping Support