Reviews (5,711)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its real-time communication features that enhance customer service efficiency and sales. They appreciate its seamless integration with Shopify, user-friendly interface, and mobile accessibility, which allow for managing customer interactions on-the-go. Key features like quick replies, automated responses, and customization options, along with spam detection, are noted for saving time and maintaining a clean communication environment. Additionally, it's recognized as a cost-effective solution with substantial functionality at no extra cost.
Refine
-
By rating
I really like being able to chat live with my customers! It's a handy feature that I use quite often. However I continue to get a lot of spam. I wish that could be controlled.
Thank you for your review! I'm happy to hear that the app is working for you overall. To help control spam, you can use the new blocking feature to block anyone who might be contacting you regularly with spam. We hope that helps! Feel free to contact our support team for further assistance if needed. - Brie, Shopify Support
This app is great - we are a very small business and it makes offering the livechat feature super seamless. I answer chats at my desk or on the go on the mobile app. The only thing I wish they would add is an attachment feature. But I really like the send a product feature
Me ha servido para cerrar ventas al tener contacto con clientes cuando tienen el producto en su carrito
I love it - it just like Gorgias but better and easier to use and free. It's one of my favorite apps
Very easy to use with options that I still need to follow up on to be even more efficient.
this not a bad little app. very easy to navigate.I really like this App. Thank you For your help, and the vision you make for everyone to become an entrepreneur.
Hi Legging Society, thanks for leaving a review.
We are glad you find the Shopify Chat app easy to navigate. We hope that it helps to communicate with your customers and grow your business!
If you have any feedback or have any questions at all, please do send us an email directly at ping@shopify.com or via the support link inside the app on your phone.
Thanks again,
Ruby C.
Senior Support Specialist - Ping
It seemed to work OK, The problem is that there is no way to set your opening hours so the damn thing is pinging all night thanks to international customers who get annoyed because they think that you are ignoring them.
No-one can be available 24/7 365 days a year.
Hello Graphics Direct, thank you very much for your review and feedback.
It is possible to set hours of availability as well as a separate automated message for when you are 'available' or 'set to away'. This is all done through the Shopify Ping app. Here is the link to the help doc (https://help.shopify.com/en/manual/promoting-marketing/ping/setup#set-your-chat-availability) on how to set that up.
Setting up hours of availability won't prevent customers from chatting in outside of your hours of availability, so notifications may continue (but hopefully fewer!) so I will include your feedback to our developers.
If you ever need any assistance with the app, or have further feedback and suggestions, feel free to contact our team directly at ping@shopify.com
Best regards,
Ruby C.
Senior Support Specialist - Ping
The app is okay. But we need to be able to customize it more. Because I want to add a button on the product page instead of being always active on the website. We need a bit more functions like z index and custom placement possibilities.
We appreciate you taking the time to write your review and we thank you for providing us with feedback on how Shopify Inbox could be improved for the benefit of your business.
I know that having more control over customization is a popular request we have received from merchants and this is something we may allow for in future updates. I will submit your comments to our development team and I hope in future this is something we can do to help improve the app experience for you and your customers. -Victor, Shopify Support
good experience
Super ! L'application est vraiment très pratique et simple d'utilisation. Je recommande vraiment. Peut-être qu'un bot plus poussé la rendrait parfaite.