Reviews (5,710)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its real-time communication features that enhance customer service efficiency and sales. They appreciate its seamless integration with Shopify, user-friendly interface, and mobile accessibility, which allow for managing customer interactions on-the-go. Key features like quick replies, automated responses, and customization options, along with spam detection, are noted for saving time and maintaining a clean communication environment. Additionally, it's recognized as a cost-effective solution with substantial functionality at no extra cost.
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Prima mag wat snelle zijn en een beetje gebruisvriendelijker (bv standaard open in pc) net als messinger
I like the idea, to get everything into the backend of the webshop, but it lacks a few things. I does not pull old messages in from messenger only new, and not new messages written from outside inbox, this means that if you have made contact with a customer for a competetion etc, you cannot see the conversation in inbox, before the customer answers :-(. Alså more providers like zendesk, freshworks and soho, could be nice to be integrated into this, or maybe even go all the way, and let the system handle a custom email address, so that all written customer service could be handled in this system. It does not seem like the integration part has been delt with since the start of this project. An email channel with custom email, would solve quite a bit..
Hey, there. Thank you so much for taking the time and sharing this feedback. We appreciate the additional context about being able to pull old messages, integrating with CRM systems, and having your own custom email address, and we'd be happy to pass these suggestions along to our development team for future considerations. Thanks again! -Elias, Shopify Support
Shopify Inbox Login Error.
When I log in Shopify Inbox App in Android, Error Code : browser_not_found.Ens come out. Even though my mobile phone installed Chrome and Samsung Internet. My phone is Samsung Note 9. Please help me on this.
Hi, there. Thank you for your review and for sharing your concerns. That is certainly a very strange error that we would be glad to help you investigate further. In order to do so, please reach out to our Live Support team directly for next steps at this link: https://bit.ly/2AWw5VA.
We look forward to connecting. -Olivia, Shopify Support
It is working well so far. Thank you for setting this up for Shopify patrons and shop owners. This is very helpful.
pretty good experience so far although I don't know how it relates to the customer on shopify I was trying to reach? shopify took me out of my customer's order to this and now I can't find my customer?
Thank you for writing your review and for letting us know about this issue. Shopify Inbox can be used by merchants to communicate with customers about their order, while details of the customer and their order remain in the Shopify admin. If you're having difficulties finding or navigating this information, please contact our support team directly who will be happy to help: https://bit.ly/2AWw5VA. -Victor, Shopify Support
I didn't know that my notifications were off I am setting them back on. This way I won't miss them.
We are currently in testing mode with this app and most of the features appear to function well and it will be very useful. However, a couple of issues that we've run into is that it doesn't appear that the customer is able to clear their chat history easily. New chat messages seem to be stacked endlessly on previous messages. Also, notifications seem to be hit or miss.
Hi there. Thank you for providing us with this great review and feedback. While you can't delete the messages in Shopify Inbox, you can archive them. Feel free to take a closer look into how you can do this by viewing our Shopify Inbox guide here https://bit.ly/3pxio6L.
In regards to your notifications error, this could be caused by a couple of factors. You may want to try re-installing Shopify inbox to see if you are still getting those issues, it could also be an issue with receiving emails from your email provider or Internet service provider.
I recommended trying to re-install Shopify inbox, and if you are still noticing these issues, reach out to one of our live support advisors via our help center https://bit.ly/2AWw5VA so we can take a closer look with you. Thanks again! -Marty, Shopify Support.
Good functionality - easy to install.
Would like the seamless ability to manage the chats on a desktop.
Most other live chats have this.
*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. ***
Hello The Cupcake Queens, thank you so much for your review and feedback ideas!
The desktop version is a great idea, many merchants are requesting this. :-) Keep your app up to date and hopefully that feature will be in a future release. Thank you for trying it and hoping it leads to even more conversions for you!
Get in touch with our team directly if you need anything else.
Best regards,
Veronica N.
Kit and Ping Support
UPDATED REVIEW: Moved to 1 star. No progress has been made with this app. It doesn't load half of the time. There is no way to deleted/complete messages or categorize them still after 6 months and a newly updated name. Still no way to switch between stores. If you have multiple stores, you have to log out and log back in. There is no easy way around this. Original Review: 2 Stars We have 2 stores, we are unable to manage both within shopifyping.com There isn't a way to have a set schedule when our customer service staff shows up to work every day. The message management is clunky and you're unable to filter/archive old messages. When this app gets much needed improvements, my review may change.
Hello KIALOA, thank you for the review and feedback!
We heard the feedback and want to let you know that our Product team is currently working on a solution to manage more than one store using Shopify Ping. I do not have an estimated release date, but this is something to look forward too! As for message management, we will be releasing the ability to filter/assign/archive messages on both android and web version of Ping by Spring 2021. And assigning chats on a set schedule; that is something I will take our Product team for consideration - this is valuable feedback!
If you ever need any assistance with the app, or have further feedback and suggestions, feel free to contact our team directly at ping@shopify.com
Thanks again!
Ruby C.
Senior Support Specialist - Ping
a goed