Reviews (5,710)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its real-time communication features that enhance customer service efficiency and sales. They appreciate its seamless integration with Shopify, user-friendly interface, and mobile accessibility, which allow for managing customer interactions on-the-go. Key features like quick replies, automated responses, and customization options, along with spam detection, are noted for saving time and maintaining a clean communication environment. Additionally, it's recognized as a cost-effective solution with substantial functionality at no extra cost.
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I use this app to interact with customers. I like that it provides away to use quick responses. I do not like that I can not tell if it active. Meaning, my store says that I can not use another because of this one although I have followed all of the steps. It would be better if their was a active button that made it immediately available.
I would give it 5 stars but for the fact, if a person leaves an email you cant copy and paste it into the email from the top of the app. If a person types their email into the conversation then pressing this does in fact open the email app so you can email. It's a little annoying.
Hi BWS LTD, thank you for submitting a review and feedback!
It's the details that matter, right? Having the option to copy the email from the customer information capture form is a great suggestion. I will be sending your feedback to Shopify Chat developers.
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
good and easy, simple to install and desktop version also available. It can be installed on any mobile device too
Hello The12King, thank you for taking the time to leave a review!
We're so glad that you are found the installation easy! We always recommend installing the Shopify Ping app on your mobile device so that you receive all notifications. Our desktop Ping (shopifyping.com) is a great supplementary way to manage/interact with customers.
If you ever need any help with Shopify Ping or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com
Wishing you success in your business!
Best regards,
Ruby C.
Senior Support Specialist - Ping
Simple to set up, simple to use. Love the automated messages I set up for my customers. I love that it's free and don't have to pay additional monthly. It's fast.
App is functional, but is very limited in appearance. Don't make the chat function pop up in a massive box every time someone visits the store. It should be a small icon that expands. Also, add the ability to collapse the space where the instant answer questions go when I do not want to use them. I uninstalled and will check again in the future.
Hi, Persimmon & Co.
Thank you for sharing your experience with us. We're sorry to hear the app did not service your business needs. I can certainly understand wanting the chat box appearance to fit at a smaller scale and the ability to collapse where you input questions/answers. We appreciate you sharing your feedback and have communicated this with our development team to look into reviewing this in the future. - Victoria, Shopify Support.
good so far is working great have hadn't no issues yet! i suggest so far! really easy to use and simple.. its not confusing like the rest
This app is a great addition to our store. It has everything you need for basic customer support. Recommend.
This app can´t be costumizable for our store, there is no desktop version in order to manage the chats and we can choose where we want the widget. There are better chat apps.
Just recently started using the chat feature, I like how its fast and efficient way to connect with customers whereas they were sending us emails. Easier to communicate via a real time chat.
Muy buena e intuitiva