Reviews (6,075)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its real-time communication, enhancing customer satisfaction and loyalty. They appreciate its user-friendly interface, seamless Shopify integration, and automated responses that save time. The mobile accessibility and customization options are praised for enabling effective on-the-go communication and personalized support. Merchants also note a positive impact on sales and conversion rates through direct promotions via chat. The app is free, making it accessible for all business sizes.

September 17, 2023

top

Place.acessorios
Brazil
11 days using the app
November 24, 2022

I've used it. All I get are marketers trying to sale me their services. If there was a way to block those then this app would be great.

Honey Surfer
United States
10 months using the app
Shopify replied January 3, 2023

Thank you for getting in touch and letting us know that you've come across this issue with spammers. I'm happy to report that as of Shopify Inbox version 6.5.0., merchants can now block conversations within the app. You can use this feature to block any spam messengers you receive messages from.

We appreciate you sharing your feedback with us and I hope you continue to enjoy using Shopify Inbox moving forward. -Victor, Shopify Support

July 22, 2022

All over , better experience and easy to use for dummies also. really satisfied with their code works

Zaibtan.online
Pakistan
11 days using the app
November 9, 2022

I use this app to help live chat with customers, which provides a great deal of confidence. It works as advertised, but changing and editing features, especially notifications is not intuitive.

RivianStyle
United States
5 months using the app
July 4, 2022

Only been using for a week and had a coupe of conversations. Seem to work well and is a welcome improvement to the customer experience.

New Forest Print
United Kingdom
11 days using the app
December 7, 2023

Ottima ma non sappiamo come fare per le traduzioni in italiano.

Scracchio
Italy
11 days using the app
October 11, 2022

i don't like that you have to try and figure out how to edit the theme codes and to get the things added on your page. it should be a little bit more user friendly everybody is not computer savy especially with codes.

Valley Pillow
United States
5 months using the app
Shopify replied November 7, 2022

Thank you for writing your review and for providing us with feedback here. I can appreciate that having to edit your theme's code can be intimidating if you're not familiar with HTML or Liquid, and if you require any help getting Shopify Inbox set up and working I'd recommend getting in touch with our support team for further assistance: https://bit.ly/2AWw5VA. -Victor, Shopify Support

August 24, 2019

The icon is floating on the top of the website, it is impossible to move it to another position, or change the size of it (it is kinda huge). It covers half of on my "buy it" button. It is kinda annoying, since it is free, I don't want to be too critical about it. Will replace with better app after I get order for sure.

InStyle Penguin
China
11 months using the app
November 8, 2022

I use this app to communicate with customers and solve many problems of customers. It would be better if the app could add a tab bar to the filter.

Herdio
Hong Kong SAR
5 months using the app
December 25, 2023

Good Performance

Buy Quick
United Arab Emirates
11 days using the app