Reviews (6,075)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this tool for its real-time communication, enhancing customer satisfaction and loyalty. They appreciate its user-friendly interface, seamless Shopify integration, and automated responses that save time. The mobile accessibility and customization options are praised for enabling effective on-the-go communication and personalized support. Merchants also note a positive impact on sales and conversion rates through direct promotions via chat. The app is free, making it accessible for all business sizes.
Refine
-
By rating
thank you
Very easy to use!! I like the section of questions and answers.
Also, the users use a lot the inbox
works. easy. effective
It's unfortunate that this can only be used on my phone... I have multiple support representatives that work at a desk... I want to have them on the computer typing their responses not staring at their phone the entire time.
the app is good, but you need to improve the message box I cant scrol down when I press entire , also I can't delete the massage if I sent it by mistake
I was very disappointed when i saw that you did not have the application for Android, it's extremely unfortunate the application looked really good.
Thank you for your feedback. We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat.
You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".
Works good. Very simple.
I like the application. Very intuitive and the ability to reply quickly from the mobile app is great. I wish it was possible to show the staff avatar in Shopify Inbox on the front end. Right now, when a staff is answering, only the message is showing, not his name, neither his avatar.
I'm glad to hear that you've found the app intuitive to use and helpful for your business! I'll be sure to pass on your comments regarding the staff avatars to our app development team as I can see why making the changes you've suggested would be helpful. Thank you for getting in touch. -Victor, Shopify Support
how do u delete this app? i didnt ask for this to auto intergrate on my site. terrible. someone please help
At the moment this app is just not worth using.
1.) You cannot customise the chat bubble. (So you can say 'Need help - Click here' for example.)
2.) It seems to be very delayed. A customer asks a question, the ping app takes a few seconds, then when you reply it doesn't instantly go back to the customer.
3.) No Desktop support - Whilst you can use Ping App on iPhone it would be better for our staff if they can reply within a browser. It would be much faster as they are already working within a browser.
4.) No sound notifications
5.) No offline messages available, so expect annoyed customers around the world, when you wake up in the morning.
Hello Editors Keys,
This is all great feedback, and rest assured that the team is paying close attention to these feature requests and frustrations about the current limitations. Many of these features are already on our roadmap.
Thanks for your patience while we work to release the next version of Shopify Chat.
Best,
Ellen