Reviews (5,745)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.
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I am really sorry to say its not working . And Even you are avoiding to fix this app when we need this types of app for our store. Please fix this asap. Thank you
Did not work at all, won't let me download Ping because I'm using a desktop. Sick! Wasted my time. Go team!
Good job!
Easy to setup, smart with how phone numbers and email are integrated - and auto knows who is a customer.
Hello Backyard Botanic | Plant-Dyed Goods, thanks so much for your 5 star review and feedback!
We are pleased you found the setup easy, that was definitely a goal of ours! Hoping this channel leads to more conversions through customer conversations.
If you don't know already, we have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop.
Contact us directly if you have any questions, ping@shopify.com
Best regards,
Veronica N.
Senior Support Specialist - Ping
I'd be lost without it! It's just so handy having all my messages in once place. I hated having to go between about 3 different apps to find conversations. Now, it's all in one place. Amazing work! :)
Inbox is awesome to use, replaces external apps entirely and the newly added feature of product cards are money! Cha-Ching!
I have been using this app for over an 7 months now. The features that this app provides are great. I can share photos, product, discounts information. Really like this app.
I'm delighted to hear that you've enjoyed using Shopify Inbox for these past 7 months and I hope that it continues to be of use to you in the future. Thank you for getting in touch and sharing your experiences with the app here! -Victor, Shopify Support
Great app, streamlined our pre/after-sales contact quite a bit. Two suggestions:
- Comprehensive search option
- The ability to recall messages
Hi, thank you so much for taking time to leave this review. I am glad it's working well for you! -Ivy, Shopify Support
I love this app! It helps me to be more engaging in my customers. I love how it provides an option to assign the conversation to a team member. Kudos!
From a former Shopify employee:
Why does it keep logging me out? Why does it eat my messages before they are sent?
Stop spending time on AI and just get basics right.