Reviews (5,735)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.

June 22, 2024

It's very useful and gives customers a way to contact us without going through piles of emails. It also identifies spam and enables you to block senders you don't want to be in communication with.

Recommended.

The Cheese Guy in Okinawa
Japan
10 months using the app
July 4, 2024

Messages are fast and well presented. Very happy with Shopify Inbox.

safewastesolutions
Australia
About 2 months using the app
Edited July 9, 2024

Shopify Inbox has helped us to fine tune and streamline our customer service process. The ability to get back to customers on our time frame is a game changer and has helped us to improve our customer service and customer engagement tremendously! Now no question goes unanswered and minimal leads are lost.

PWC Parts Yard - New & Refurbished Watercraft Jet Ski Parts
United States
Almost 2 years using the app
July 19, 2024

Excelente plataforma para conectar con leads o personas interesadas en comprar. Rapido y con notificaciones. Las repuestas se valoran demasiado, mas aun que puedes adjuntar productos de forma muy facil.
Me encanta

Vitali+
Chile
6 days using the app
June 19, 2024

I love it! It has all my customer info at hand. It's super easy to attach product info to messages too.

Feed2U
New Zealand
About 1 year using the app
June 18, 2024

Great experience!

Mythical Mushbunny Slimes
United States
Over 1 year using the app
July 15, 2024

Bien, no me ha costado mucho configurarla

PARAFARMACIA SHOP
Spain
9 days using the app
June 14, 2024

So easy

LTdoremi
China
Almost 3 years using the app
June 14, 2024

Simple and easy to use. Very happy with the service.

Birdie Threads
United States
Over 2 years using the app
June 26, 2024

Faltan funcionalidades pero esta muy bien!

QUAMTRAX
Spain
5 months using the app