Reviews (5,735)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.

June 15, 2024

Helpful. Powerful. High value. Best features: iOS app, visibility into the customer profile, canned responses

GelaSkins
Canada
Almost 3 years using the app
July 5, 2024

excellent

MukunzaMegastore
South Africa
About 2 months using the app
June 24, 2024

Ágil y rápida

Polo Hills
Spain
9 months using the app
June 19, 2024

user interface is good

Scentedelic
India
Almost 2 years using the app
June 12, 2024

We like Shopify Inbox except for the exception that (as far as we know) it can't be shut off when we are not available to answer. This is frustrating for our customers.

Tesselle
United States
Almost 5 years using the app
October 3, 2024

Excelente app

God Save The Coffee
Spain
33 minutes using the app
July 1, 2024

I am happy with this app. helps me allot. would recommend everyone.

KARA
India
3 months using the app
June 27, 2024

ABSOLUTES MUST HAVE !!! Diese Chat-Funktion ist unumgänglich!

Dingas
Germany
5 months using the app
June 18, 2024

Great addition to Shopify. i have converted many customers using chat.

Sol Sunguard
United States
Over 1 year using the app
October 14, 2024

Very easy to set up and works perfectly

The WineBarn
United Kingdom
24 minutes using the app