Shopify Inbox , 4,113 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its real-time customer interaction, user-friendly interface, and easy integration. They find the customer profile and order history features useful for personalizing chats. The "Quick Replies" function, instant answers setup, and the ability to respond via email to missed chats are also favored. Merchants value the option to offer products or discounts during a chat. The app's affordability and supportive customer service are additional benefits.
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We like it... but there are a few things we would like to share.
1) We have 3 stores and it's VERY hard to switch between each chat. We have to log out of each store and then log into the 1 store we want to chat with.
2) When the conversation is done it would be great to have a "copy conversation" button. We have a database and we save all customer conversations.
3) We have 3 people who respond to messages.... it would be great when the conversation is closed an email goes out stating that so the other agents know it has been handled and no need to long in and respond.
La façon la plus simple d'entrer en contact avec les clients pendant qu'ils visitent la boutique.
The order number was at the side. That was great!
i love it
Simple plug and play for Quick access through apps business for owners.
love this chat
Very helpful to message our customers
Good App that links well to order enquiry status. With a bit more control over the position and size of the widget I would have given 5 stars
Excellent service to have. I love it.
Great service, easy to use