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Best Ebay/Shopify listing app ever - hope you comeback !
I love InkFrog - I'm so sad that WIX is shutting it down.
This service is no good for anyone managing above 100 listings.
Their user experience is extremely dated. Their scripts are confusingly set up and their customer support does not seem to understand what it is they're providing service for.
6 months ago 800 items had their quantity changed out of the blue and they took no responsibility for it. They blamed it all on shopify. I communicated with shopify who denied the claim..
I decided to give it another chance, and the item sync wasn't working so I asked for assistance. I made sure to explain that the ebay data was the foundation and it should be pulled from there, not written to there (from shopify) and a dev from Inkfrog took their own actions without my consent and overwrote 2,200 listings in ebay. Changing prices, counts, titles and who knows what else.
This was the last straw. Seriously, stay away.
We’re sorry this was a frustrating experience.
inkFrog supports inventory syncing between eBay and Shopify, and how inventory updates flow depends on how listings are connected and how sync rules are set on the account.
In this case, inventory changes occurred through automated synchronization after listings were connected.
For larger inventories, especially when eBay is the primary platform, linking and syncing changes can have wide impact and are best handled incrementally with a clear understanding of how sync settings apply.
We appreciate the feedback and wish the seller the best going forward.
when i first started using this app it was absolutely incredible for my needs & my business. HOWEVER im sad to say ink frog desperately needs to be updated. i lost out on dozens of orders, items wont list to ebay and products do not update or sync correctly. this app has great potential but ONLY IF there is a update to correct their system
We truly appreciate your feedback and are sorry to hear about the issues you’ve encountered. We recently rolled out updates to ensure compliance with Shopify’s latest changes. Please reach out to our support team so we can assist you directly. Your business is important to us!
Have tried other apps to link to ebay. This one works really well. I needed some guidance to work out how to sell just one variant from a product on Shopify, but email support was really good. THank you!
Thank you for the 5-star review! We're so glad to hear that our app is working well for you. It's great to know our support team could help with your variant issue. If you need any further assistance or have more questions, don't hesitate to reach out. Happy selling!
UPDATE.....
We used inkfrog initially on BigCommerce and now Shopify and sadly I have discovered a SIGNIFICANT issue that Inkfrog should fix right away. Apparently, it only uses partial skus to match up ebay listings. Why would any software only look for partial sku match to link a listing when a sku is unique down to it's last digit or letter? Sadly my mass import linked several of my 6000 skus to the incorrect ebay listings and this could not be undone. My only option is to go through each listing one by one and unlink and fix it. The support on inkfrog is wonderful but the development based on this major flaw needs to be addressed. Why bother if the sku mapping is that inaccurate? Once I get all of my listings fixed, the software does manage them well.
BUT....BEWARE as initial mapping is ineffective and may create a big mess to fix.
Thank you for your outstanding review! We're thrilled to hear that inkFrog has greatly enhanced your e-commerce experience. We're committed to providing seamless integration and exceptional support, and we're delighted to have exceeded your expectations. Thank you for choosing inkFrog, and we look forward to continuing to support your online selling endeavors.
I been a longtime customer and generally happy with app. For the past 9 weeks I am having issues mapping new products and also pictures not transferring. They said the developers are aware of the issue. It's been 9 weeks and no fix. When is someone going to care enough to fix the problem. Is this the way inkfrog is telling me to go some where else!!!! nothing should take 9 weeks to fix. WAKE UP INFROG
We sincerely apologize for the ongoing issues you've been experiencing with our app. We want to assure you that your concerns have not gone unnoticed, and we share your frustration over the delay in resolving these problems. Our development team has been actively working on these issues, and while progress has been made, we acknowledge that it has taken longer than expected. We understand that this is not the level of service you deserve, and we are committed to improving your experience.
Thank you for your understanding, and please feel free to reach out if you have any further concerns or questions.
Once you get used to the process of syncing with shopify, its works well, only issue I had was syncing some variant photos, which I added manually in the end and that sorted the issue
We appreciate the 5-Star Review!
Thank you for taking the time to share your experience with our Shopify syncing process. We're glad to hear that overall, it's been working well for you.
Thanks for choosing inkFrog!
This app was a lot easier to use than marketplace connect.
We really appreciate your 5-star review! Thrilled to hear inkFrog made things easier for you!
Been using Inkfrog for over a year now without issue. Great piece of software!
aliencomics.ca
Thank you for the great review! We're so glad to hear that InkFrog has been working well for you over the past year. Your feedback means a lot to us, and we're excited to continue supporting your business.
