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This service is no good for anyone managing above 100 listings.
Their user experience is extremely dated. Their scripts are confusingly set up and their customer support does not seem to understand what it is they're providing service for.
6 months ago 800 items had their quantity changed out of the blue and they took no responsibility for it. They blamed it all on shopify. I communicated with shopify who denied the claim..
I decided to give it another chance, and the item sync wasn't working so I asked for assistance. I made sure to explain that the ebay data was the foundation and it should be pulled from there, not written to there (from shopify) and a dev from Inkfrog took their own actions without my consent and overwrote 2,200 listings in ebay. Changing prices, counts, titles and who knows what else.
This was the last straw. Seriously, stay away.
We’re sorry this was a frustrating experience.
inkFrog supports inventory syncing between eBay and Shopify, and how inventory updates flow depends on how listings are connected and how sync rules are set on the account.
In this case, inventory changes occurred through automated synchronization after listings were connected.
For larger inventories, especially when eBay is the primary platform, linking and syncing changes can have wide impact and are best handled incrementally with a clear understanding of how sync settings apply.
We appreciate the feedback and wish the seller the best going forward.
when i first started using this app it was absolutely incredible for my needs & my business. HOWEVER im sad to say ink frog desperately needs to be updated. i lost out on dozens of orders, items wont list to ebay and products do not update or sync correctly. this app has great potential but ONLY IF there is a update to correct their system
We truly appreciate your feedback and are sorry to hear about the issues you’ve encountered. We recently rolled out updates to ensure compliance with Shopify’s latest changes. Please reach out to our support team so we can assist you directly. Your business is important to us!
Have tried other apps to link to ebay. This one works really well. I needed some guidance to work out how to sell just one variant from a product on Shopify, but email support was really good. THank you!
Thank you for the 5-star review! We're so glad to hear that our app is working well for you. It's great to know our support team could help with your variant issue. If you need any further assistance or have more questions, don't hesitate to reach out. Happy selling!
UPDATE: App continues to duplicate orders in shopify. We lost 5k in dupe shipped orders in 1 day!! Do not use this app, it creates duplicate orders and has server glitches. We just discovered that we lost several thousand dollars due to duplicate orders created by Inkfrog in Shopify. Not safe to use, unless you manually check each order to ebay and paypal before shipment.
Non-functioning as it was supposed to. Listing eBay seldom apply to listings. Orders do not make it to shopify. Very disappointed.
Tried to persevere with this app for a long time. Multiple order creation, inconsistent synchronisation, and poor service are the main issues. Final issue was creation of 119 false orders affecting stock, and they were unwilling to help reverse. Advise trying another provider before you get too deep and it is hard to change.
I been a longtime customer and generally happy with app. For the past 9 weeks I am having issues mapping new products and also pictures not transferring. They said the developers are aware of the issue. It's been 9 weeks and no fix. When is someone going to care enough to fix the problem. Is this the way inkfrog is telling me to go some where else!!!! nothing should take 9 weeks to fix. WAKE UP INFROG
We sincerely apologize for the ongoing issues you've been experiencing with our app. We want to assure you that your concerns have not gone unnoticed, and we share your frustration over the delay in resolving these problems. Our development team has been actively working on these issues, and while progress has been made, we acknowledge that it has taken longer than expected. We understand that this is not the level of service you deserve, and we are committed to improving your experience.
Thank you for your understanding, and please feel free to reach out if you have any further concerns or questions.
The update this past year has rendered Inkfrog completely useless to Ebay Motors sellers. There are so many bugs and fixes that need tending to, it literally made listing on ebay more of a hassle than helping us.
Would rate this a Zero- Backend team has no idea what they are doing nor will they honor anything they say- Avoid Subscription as once they have your money you'll never get it back even if you cancel your account and they "mistakenly" never did on their end. Guess my company is just out of that money now as they refuse to refund their error.
InkFrog is a terrible platform to use. I have been a user since 2014 (4 years, because I couldn't find anything else 'better') and have had many problems with them. Today, we discovered that thousands of our listing profiles were erased by InkFrog because of an 'update' and that the 'information is not retrievable'. They expect us to rebuild 4 years of listing profiles because of an internal update. We are looking for another provider now, I wouldn't suggest InkFrog to my worst enemy. They are beyond terrible, have extremely poor customer service, and the program is glitchy and slow.
We have over 10,000 listings on eBay Motors and they ALL lost years worth of compatibility profiles.
I would never recommend InkFrog to anyone.
