Reviews (182)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this eBay integration app for its easy setup and user-friendly interface. They praise its seamless listing and inventory management capabilities between eBay and Shopify, highlighting the responsive and helpful customer support. Features like automation, customizable templates, and synchronized stock levels are noted for saving time and maintaining brand consistency, offering good value for money.
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Really easy to set up, compared to other apps.
when i first started using this app it was absolutely incredible for my needs & my business. HOWEVER im sad to say ink frog desperately needs to be updated. i lost out on dozens of orders, items wont list to ebay and products do not update or sync correctly. this app has great potential but ONLY IF there is a update to correct their system
We truly appreciate your feedback and are sorry to hear about the issues you’ve encountered. We recently rolled out updates to ensure compliance with Shopify’s latest changes. Please reach out to our support team so we can assist you directly. Your business is important to us!
Have tried other apps to link to ebay. This one works really well. I needed some guidance to work out how to sell just one variant from a product on Shopify, but email support was really good. THank you!
Thank you for the 5-star review! We're so glad to hear that our app is working well for you. It's great to know our support team could help with your variant issue. If you need any further assistance or have more questions, don't hesitate to reach out. Happy selling!
This app was a lot easier to use than marketplace connect.
We really appreciate your 5-star review! Thrilled to hear inkFrog made things easier for you!
Most buggy piece of software I've ever used. In the last 12 months I have emailed them over 40 times regarding issues. Not good enough for a paid app. At least they are usually quick to resolve. Unfortunately the last 3 weeks their server has been very intermittent and remains unresolved. No reply to a request for a credit considering the major disruption this has caused. I have now closed my account with them and will move over to Ebay's app which is free by the way.
UPDATE: App continues to duplicate orders in shopify. We lost 5k in dupe shipped orders in 1 day!! Do not use this app, it creates duplicate orders and has server glitches. We just discovered that we lost several thousand dollars due to duplicate orders created by Inkfrog in Shopify. Not safe to use, unless you manually check each order to ebay and paypal before shipment.
Non-functioning as it was supposed to. Listing eBay seldom apply to listings. Orders do not make it to shopify. Very disappointed.
Tried to persevere with this app for a long time. Multiple order creation, inconsistent synchronisation, and poor service are the main issues. Final issue was creation of 119 false orders affecting stock, and they were unwilling to help reverse. Advise trying another provider before you get too deep and it is hard to change.
I been a longtime customer and generally happy with app. For the past 9 weeks I am having issues mapping new products and also pictures not transferring. They said the developers are aware of the issue. It's been 9 weeks and no fix. When is someone going to care enough to fix the problem. Is this the way inkfrog is telling me to go some where else!!!! nothing should take 9 weeks to fix. WAKE UP INFROG
We sincerely apologize for the ongoing issues you've been experiencing with our app. We want to assure you that your concerns have not gone unnoticed, and we share your frustration over the delay in resolving these problems. Our development team has been actively working on these issues, and while progress has been made, we acknowledge that it has taken longer than expected. We understand that this is not the level of service you deserve, and we are committed to improving your experience.
Thank you for your understanding, and please feel free to reach out if you have any further concerns or questions.
The update this past year has rendered Inkfrog completely useless to Ebay Motors sellers. There are so many bugs and fixes that need tending to, it literally made listing on ebay more of a hassle than helping us.