The Bargain Brothers
I first started using this app about a year ago. It worked great for importing and syncing my ebay inventory with Shopify and vise versa..but in the last few months it doesn't do anything useful. In fact it has created more work for me just to make sure it is working correctly. It stopped syncing anything from Shopify and the only way I could get it to work was manually reload and re-sync my listings and inventory. Why am I paying for a service that creates more work for me? On top of that I have reached out to customer service and all I get is an automated message saying they have received my message and are escalating it. I waited over a week to see if any changes of updating were being done or even if there was any follow up on the problem. Nothing..crickets! I can't run my business that way. I've messed up multiple orders because the inventory doesn't get updated after purchases and out of stock items gets sold again. NOT COOL!! I've deleted the app..not worth the money!!
Thanks for the feedback The Bargain Brothers. We've reached out to you directly to offer some assistance with the issue you've been experiencing.
Could be amazing but the amount of time wasted on this app has made me grey. They embed their link on each listing that violates ebay policy so your listings cant be live .. ARRR
PlantsToday -- Thanks for the review and bringing this up. We do attach a link to eBay listings, which does not violate eBay's terms. Once the account is on a paid plan in inkFrog, the option to turn off the marketing is available and once turned off, it will be removed automatically from existing and future listings. If you're still experiencing a problem with something in the listings violating eBay policies, please respond to our most recent email sent you to offering additional assistance :)
Mr. Grease Gun
Right above these ratings, it states that 100 products are free to list. When you look at the subscription description, it states only 10. I hope it's the former because I use this app in Big Commerce and I like it.
Mr. Grease Gun - Thanks for bringing this to our attention and apologies if it caused any confusion. If you have any questions concerning plans or features, please reach out to us at open@inkFrog.com and we'd be happy to assist as well as provide an additional trial period.
Awesome! Great customer support and great system. It just takes some patience at first to learn. But once you got it, its easy.
Thanks, Underground Boardshop!
LIARS!!!! I have been a customer for years. I used their app on 3 sites. On a routine import Inkfrog mixed up all the images so the items in inkfrog had the wrong item. I tried to work with them. I had to get shopify involved. Shopify proved to them that I never changed the images. They refused to acknowledge it was their mistake. Their customer service is the most RUDE and ARROGANT and its not a language thing, they are American. Their goal with customer service is to confuse you and frustrate you until you drop the issue. I have never written a negative review on shopify before for an app. Sometimes the App works but there is no company I would wish to go out of business more than EBAY Connect/Inkfrog. Use them only as a last resort. I'll remove this if they apologize and admit they lied which they have.
Amazing app!! I love the functionality it has, I would recommend it to everyone , easy to use and much more then I would have thought
Best Buy Deals Global
Useless app! Codisto did a far better job for me. Read my copied conversation withAshley from Inkfrog:
2:56 pm in San Tan Valley, US
Guys can you check your app itys not listing to ebay well!
inkFrog typically replies in under 5m.
Hi! Thanks for reaching out. Are you experiencing errors when listing? Any additional clarification will help us identify what is happening in the account.
no your app wont list
i can list 500 products
Let me take a quick look. Just a few moments please.
When using this item as an example: https://open.inkfrog.com/listings/edit/30402829 , the error is due to many item specifics not being added. eBay made some updates where some item specifics are now required to be filled out for each product. I have bolded each item specific that is required:
The item specific Department is missing. Add Department to this listing, enter a valid value and then try again. The item specific Inside Leg is missing. Add Inside Leg to this listing, enter a valid value and then try again. The item specific Style is missing. Add Style to this listing, enter a valid value and then try again. The item specific Material is missing. Add Material to this listing, enter a valid value and then try again. The item specific Closure is missing. Add Closure to this listing, enter a valid value and then try again. The item specific Rise is missing. Add Rise to this listing, enter a valid value and then try again. The item specific Size Type is missing. Add Size Type to this listing, enter a valid value and then try again. The item specific Vintage is missing. Add Vintage to this listing, enter a valid value and then try again.
you must be kidding me
everything is on the product from my shop
i guess your app aint worth paying, need to look for another app
37m ago. Seen
Just deleted the app soon after submitting review!
BOROPBY - Japanese Fashion & Lifestyle
Terrible customer service.
I want to change the app..
Quick response but just sent templates.
I can't recommend
The Elegant Journal
Great, product, gives a good start into listing a product.
The other competitors seem not to get it right.
Henry George Menswear Ltd
Excellent pricing compared to similar products and the customer service that comes with it is of the highest drawer. Fantastic all around.