Reviews (153)

Overall rating
4.2
Counts per rating level
  • 84% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust inventory management and forecasting capabilities, praising its seamless integration with platforms like Shopify and Amazon. It offers detailed analytics on sales, costs, and profits, with customizable features to suit specific business needs. Reviewers consistently commend the responsive and effective customer support, especially for resolving complex issues and implementing user feedback to enhance the app's functionality.

January 13, 2021

Fantastic application for planning my inventory. I love it.
I recommend to every store which has multiple numbers of products

bilal&sajjaducl
United Kingdom
25 days using the app
Inventory Planner by Sage replied January 13, 2021

Thanks for your feedback. We love to hear that Inventory Planner helps with managing your stock and ordering!

June 28, 2023

Awful experience, dreadful service and woeful project management. 6 months after signing up we are still waiting to use the tool. They seem incapable of managing a project or providing any form of support.

Bedfolk
United Kingdom
Over 1 year using the app
Inventory Planner by Sage replied June 29, 2023

Hi there,

Thank you for your feedback, I'm sorry to hear about the delays you're experiencing.

Not to make excuses in any way, but the setup for your account is more ...

May 23, 2023

The app itself is helpful, but I've never seen slower support.

After our trial phase I wanted to sign up as paying customer and could not log in due to a technical issue being redirected constantly to the "end of trial" phase page.

No replies whatsoever from the support. Not what you expect from such an app.

Maison Baum
Germany
Over 1 year using the app
Inventory Planner by Sage replied May 25, 2023

Hi Maison,

Thank you for your feedback, I'm really pleased you find the app useful and you're looking to migrate from your trial to use the app as a paid-up customer.

...

August 5, 2022

Inventory Planner is fabulous and is meeting everything I need. It took me a while to get an understanding of the program and was frustrated from time to time in getting it set up however the support team is amazing and has held my hand all the way through delivering a superior customer service. Thank you support team! If you want a good forecasting model and an AI product replenishment tool that ...

OrganisedHQ
Australia
Over 1 year using the app
Inventory Planner by Sage replied August 5, 2022

Hi there,

Thank you so much for your feedback - we really appreciate it.

It's great to hear that Inventory Planner has all you need and that our Support Team were able to ...

June 10, 2023

The app is very useful. Dated UI but overall functional. Support and billing, however, is a nightmare.

If you're a new customer signing onto their new pricing model and the setup is correct from the start, you'll likely enjoy the product.

If you have any questions or need assistance with your account, buckle up and get ready to have your patience tested. Repeatedly.

For most customers this will ...

June Home Supply
United States
Over 1 year using the app
Inventory Planner by Sage replied June 12, 2023

Hi there,

Firstly, I'm glad you're finding Inventory Planner useful.

I've spoken to our success team who you have been engaging with regarding migrating your accounts from ...

August 17, 2023

THIS APP DOES NOT DO WHAT IT IS DESIGNED TO DO.

The logic this software uses is fundamentally flawed and there doesn't seem to be any fix for this. Once you realize this you will spend days going back and forth with their support chat as they only respond once every 4 hours if your lucky.

If your products have a long lead time (in our case 3 months) and you sell out of inventory during this time ...

Auberge Designs
Canada
9 months using the app
Inventory Planner by Sage replied August 29, 2023

Hi there,

Thank you for your feedback, I'm sorry to hear it's not very positive however.

I've taken a look into your conversation history with our Support team and it looks ...

April 27, 2021

Great customer support and awesome app for "retail heavy" companies like ours. Would totally recommend!

ACAPELLA
Mexico
13 days using the app
Inventory Planner by Sage replied April 27, 2021

Thanks so much for your feedback!

March 23, 2016

The app works great. Before using it I was just building bases on our average sales for the previous month. Now it's really easy to just look at the report and build the right amount. Since we manufacture it helps to manage our bulk inventory better. So that's the one thing that's missing for us. We need a way to manage the bulk ingredients. If the app integrated with our inventory management app ...

Fine Ass Chocolate And Coffee
United States
10 months using the app
February 13, 2024

Jasper was more than able to help you should probably at least try the demo it will for sure change your way of business.

IAMSTR Nutrition
Germany
10 days using the app
Inventory Planner by Sage replied February 16, 2024

Hi there,

Thank you so much for your review, we really appreciate it. It's great to hear how well Jasper has supported you, and your endorsement means a lot.

Thanks again,
...

January 21, 2024

At first, there's a bit of a learning curve, but once you get the hang of it, the Inventory Planner app is a game-changer. The support team is fantastic, always ready to assist when you hit a roadblock. Highly recommend!

Go Brewing
United States
9 months using the app
Inventory Planner by Sage replied January 26, 2024

Hi there,

Thank you so much, for taking the time out to review us, we really appreciate it!

It's great to hear how impactful Inventory Planner has been on your tech stack. It ...