Inventory Planner by Sage

Awful experience, dreadful service and woeful project management. 6 months after signing up we are still waiting to use the tool. They seem incapable of managing a project or providing any form of support.

The app itself is helpful, but I've never seen slower support.

After our trial phase I wanted to sign up as paying customer and could not log in due to a technical issue being redirected constantly to the "end of trial" phase page.

No replies whatsoever from the support. Not what you expect from such an app.

Inventory Planner is fabulous and is meeting everything I need. It took me a while to get an understanding of the program and was frustrated from time to time in getting it set up however the support team is amazing and has held my hand all the way through delivering a superior customer service. Thank you support team! If you want a good forecasting model and an AI product replenishment tool that is accurate Inventory Planner is it.

The app is very useful. Dated UI but overall functional. Support and billing, however, is a nightmare.

If you're a new customer signing onto their new pricing model and the setup is correct from the start, you'll likely enjoy the product.

If you have any questions or need assistance with your account, buckle up and get ready to have your patience tested. Repeatedly.

For most customers this will be an important pieces of their tech stack. And once integrated for inventory management, the cost and hassle of switching to another tool means customers are a little locked in. In my experience that lock in risk is not offset with good support times or follow through. Fingers crossed that improves.

THIS APP DOES NOT DO WHAT IT IS DESIGNED TO DO.

The logic this software uses is fundamentally flawed and there doesn't seem to be any fix for this. Once you realize this you will spend days going back and forth with their support chat as they only respond once every 4 hours if your lucky.

If your products have a long lead time (in our case 3 months) and you sell out of inventory during this time and are waiting for new stock to arrive this app will add the lost sales quantities into your next replenishment ON TOP of the units you are forecasted to sell for the month.

If historically you sell 100 units a month and are out of stock for 3 months their calculated replenishment recommendation will tell you that you need to order 400 units for you next order as if you will magically be able to sell 4x your monthly average. This issue is amplified even further when your sales are growing month over month.

At the very least you should be able to disable this functionality, and not add lost sales quantities into the active forecast, but their only solution is to manually edit the forecast for every single item.

Great customer support and awesome app for "retail heavy" companies like ours. Would totally recommend!

The app works great. Before using it I was just building bases on our average sales for the previous month. Now it's really easy to just look at the report and build the right amount. Since we manufacture it helps to manage our bulk inventory better. So that's the one thing that's missing for us. We need a way to manage the bulk ingredients. If the app integrated with our inventory management app it would be amazing.

Jasper was more than able to help you should probably at least try the demo it will for sure change your way of business.

At first, there's a bit of a learning curve, but once you get the hang of it, the Inventory Planner app is a game-changer. The support team is fantastic, always ready to assist when you hit a roadblock. Highly recommend!

One suggestion: I would LOVE if I could export our inventory in a clean layout to share with wholesale customers once a week.

All the catalog-making apps don't include inventory.

All the inventory apps don't look good enough for sales materials.

I think you guys can create a simple easy solution.