Reviews (1,812)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this loyalty program for boosting customer retention and satisfaction, especially beneficial for small businesses due to its affordability and user-friendliness. It offers extensive customization options, POS integration, and an intuitive interface. The customer support is frequently praised for its quick and effective problem-solving capabilities, significantly enhancing the user experience.

March 9, 2022

I really love this app and the ability to offer to my customers. Fennic with their customer support is great. Helped me with the features in a matter of minutes of me asking a question.

Pepper's Loft
United States
4 months using the app
October 23, 2022

I love this app. It offers all of the rewards I want to offer to my customers. Also, any time I have any trouble with the app, the customer service is FANTASTIC! Prakash helped me out today. I was quoted 5-10 min to fix my issue and he got it done in less than 2 min! highly recommend.

Hidden Ruby
United States
4 months using the app
January 2, 2023

we just started using the app today, it come with very fast assistant that Emily was patient and nice to answer our questions

modubeauty
Australia
4 months using the app
August 31, 2023

Simple and cool !

BYR
France
4 months using the app
October 23, 2023

Het is een goed in te stellen app, waar de ingestelde gegevens niet zomaar verloren gaan. De hulp is goed en vooral heel snel!

Bloemoloog
Netherlands
4 months using the app
August 11, 2023

I was having an issue with the Joy App not showing up on my website. Jasmine was so nice and helpful. She immediately knew what the problem was and quickly resolved my issue. She even went above and beyond by offering me a free upgrade, so that I can try it out. Thank you so much Joy and Jasmine for all your help.

MY CoCos Girl
United States
4 months using the app
August 30, 2022

this app is great and very easy to use. and the support is the best! i want to thank emily for her great help

KitsuStore
Saudi Arabia
4 months using the app
December 26, 2022

Didn't expect to get live support but Julianna was very helpful and quick to respond with my questions.

Kooky Cookies
United States
4 months using the app
September 7, 2023

Just moved from Smile, this app is perfect, the support has been 5*

Lime Wood Media Ltd
United Kingdom
4 months using the app
Edited May 4, 2023

So far so good. Customer service was friendly and provided great feed baack.
I only rated 4 stars due to me only being on the app for a few hours.
will do an updated review

Ciao Bella Skin
United States
4 months using the app