Reviews (1,794)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this loyalty program for boosting customer retention and satisfaction, highlighting its user-friendly interface and generous free tier. Key features such as easy setup, customization options, and seamless POS integration are noted for enhancing customer engagement. The responsive and personalized customer support, assisting with custom coding and providing detailed guidance, is also commended. This app is valued for its comprehensive features and smooth integration with Shopify, making it a useful tool for increasing customer loyalty and engagement.

Edited January 26, 2023

The help centre is a life saver as I try to figure out all these features! Thank you so much for all your help Hana!

SharpEdge Supplements
Canada
13 days using the app
June 28, 2023

We tried multiple different reward apps that had one issue after another before finally trying out Joy. We should have gone there first! This is a great app that integrates with our site AND the POS which was imperative to our business. Customer service is quick to respond and very helpful. We're saving money after switching from our original app and this app works better for us. Win win!

kleanspa
United States
12 days using the app
February 28, 2023

Sunny and Hana were super helpful with setting up the app. The app has its limitations but it works well. :)

LiaaBebe
Hungary
12 days using the app
April 17, 2023

I have recently installed the loyalty app yet find the app very limiting at the moment. Perhaps its because I have opted out for the free 14 trial first and after the onboarding things might improve. I am not impressed as it is user friendly but very limiting.
The service and help I got from Sunny one of the client help representatives was outstanding she helped me find my way around the limited resources of the app and if it were not for her I would have deleted it.
Thank you Sunny for your assistance.

thousand-worlds-91
South Africa
About 1 year using the app
September 18, 2023

great and the support is helpful! Thanks

Something Spark, Something Special
Malaysia
12 days using the app
July 13, 2023

We decided on Joy Rewards after browsing through hundreds of rewards programs. It's dashboard and analytics are fantastic, and the technical support team will stop at nothing to get you up and running as quickly as possible. What we love most is that there is one tier after free which remains affordable allowing you to scale easily. Really awesome app and a special shoutout to Sunny for your amazing customer service!

Quick Grow International
Portugal
12 days using the app
September 28, 2023

Esther has been very helpful and responsive with my questions! So far, Joy is integrating well with my theme and was easy to set up. Any issues I did have were resolved within a couple of hours!

Bauble Boba
Canada
11 days using the app
January 9, 2022

Fennic was great in helping me out when I upgraded my theme. I will for sure use their services again.

thelittleangelsboutique
Canada
11 days using the app
August 20, 2023

Excellent support from the team member. Esther is a great support! Quick to respond & helpful. 5 stars!

alBahaar Bazaar
Saudi Arabia
11 days using the app
May 7, 2022

excellent set up and customer service from Abby. Truly helped me get this app installed and up and running

Zilla Meals
United States
11 days using the app