Reviews (1,812)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this loyalty program for boosting customer retention and satisfaction, especially beneficial for small businesses due to its affordability and user-friendliness. It offers extensive customization options, POS integration, and an intuitive interface. The customer support is frequently praised for its quick and effective problem-solving capabilities, significantly enhancing the user experience.

April 14, 2023

I have had such a wonderful experience with Jasmine this evening, she has been amazing with helping me and suggesting how I can maximize the app. I would certainly recommend this to everyone as they have such a great support system!
Good work Jasmine Keep it up!

Parfum Gallerie
Canada
Over 2 years using the app
May 3, 2023

Thank you Abby for helping me getting the rewards integrated to my site especially getting the points to display in my customers account, was very much needed.

Studio Trap
United States
Over 2 years using the app
June 12, 2022

First of all, I really like all of Avada's apps because they help new stores and growing stores show up for their customers like the big boys and girls do (meaning the bigger more established brands). I've also had great experiences with their customer service across all of the apps. I love that I can get someone at any time of the day because they have 24/7 help which works for early morning risers like me! Candace just helped me unlock branding and program options on a Sunday morning. Love it! Quick, simple, and efficient. What more can you ask for...plus it's free!!! Give them a try, you won't be disappointed!!

Spunk & Fire Boutique
United States
Over 2 years using the app
June 21, 2022

Bis jetzt funktioniert alles einwandfrei. Roger konnte uns bei der Entfernung des AVADA-Logos sehr schnell helfen.

Breaky.ch
Switzerland
Over 2 years using the app
April 20, 2022

We have been getting a lot of positive feedback and more customer interaction thanks to Joy! Roger was very helpful in setting us up and we plan to use it for multiple things in the future. Service was very quick.

birdhism
United States
Over 2 years using the app
June 18, 2022

So far this app is great, I switched from Smile rewards because $50 a month is way too expensive for my business. Marcus helped me import my customer points balance and was very kind. I look forward to utilizing this app more!

Debt Free Panda
United States
Over 2 years using the app
July 29, 2022

I tried several Loyalty apps but it seems like Joy is the app which fits my store theme best. Highly recommend it. Emily from Joy Loyalty helps me a lot through the whole progress, which is amazing. 5-star rating.

KEYCAPIST
China
Over 2 years using the app
May 13, 2022

Abby was very kind, quick & knowledgeable. <3 Thank you for providing an amazing service! I can't wait to use this program!

CraftyWithCarrie
United States
About 2 years using the app
Edited May 12, 2022

Customer support agent Jasmine is quick and very effective in delivering information on all of my questions; very clear even with screenshots. The program is very straightforward!

Foggy Frog
Canada
About 2 years using the app
September 30, 2023

Easy to navigate. Emily was helpful with integrating into Klaviyo.

Ladybugs Boutique, LLC
United States
About 2 years using the app