Reviews (1,472)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its customizable and comprehensive size charts that enhance online store functionality and customer experience. It is noted for reducing returns and boosting sales, with features that allow importing size charts from photos or Excel and support for multiple languages. The app is easy to set up, performs efficiently, and is complemented by quick and helpful customer support.
Refine
-
By rating
its great
It's always nice to hear positive feedback from our merchants! Thank you for your amazing review, we appreciate it.
simple!
Thank you for your honest review! Please let us know if there is anything we can do to improve our app. Your feedback is important to us!
Why did your size chart suddenly explode?I paid specifically to use your features for you.HOLY SHIT.Problem solved in time, give 3 points
We're so sorry for the disruptions! We fixed the problem and the issue should now be fully resolved.
The issue was caused by a technical error on our servers triggered by the Shopify Admin outage earlier today. Unfortunately, this happened during our teams' offline hours, so it took longer to discover and fix than we would normally expect.
Please reach out to us if you're still experiencing problems - our support team is online and standing by.
Tried a load of different size chart apps and this one is a clear winner, not to mention the super helpful support I received on the way.
I was initially really excited when I discovered this app. The perspective of utilizing the size recommender to enhance the customer experience was truly promising. However, my enthusiasm quickly waned when I realized that the size recommendations provided by the app were inaccurate, despite providing all the necessary sizing information.
Seeking a resolution, I promptly reached out to the support team for assistance in rectifying the issue and getting the app up and running smoothly. Unfortunately, my disappointment persisted as the support team failed to address my concerns effectively. They assured me that they would examine the sizing charts and make the necessary adjustments, but it has now been nearly two months, and no progress has been made.
This situation is deeply regrettable because the app's features appeared to be excellent, and I was genuinely looking forward to implementing them in my store. However, after two months of having the app installed and being charged, I have been unable to enable it or benefit from its functionalities.
Overall, I am extremely dissatisfied with the inaccurate recommendations and the extremely poor support experience I have encountered. Dealing with the app's support team has been nothing short of a nightmare. Their promise to "have a look" at the issue has resulted in weeks of waiting without any meaningful updates or resolution. As someone who has been using Shopify for nearly five years, I can confidently say that this has been the worst support experience I have ever had with any app thus far.
Hi Omar. I appreciate you taking the time to leave this review. I'm sorry for the issues you've encountered with our app, and for the experience you've had with our support team.
I sent you an email with additional information on how we would like to proceed with this issue. I hope you choose to continue doing business with us. We really do care about your experience. We will do better.
Thank you,
Sharky
Team Supervisor - Kiwi Sizing
This app is really good, I like that it fits your theme and makes it look professional. The only thing I do not like is the size recommender as it does nothing for me. When I put in my size all it says is "We couldn't find a suitable match" you need to be literally one CM or Inch away from the garment sizes, that doesn't work when dealing with coats or jumpers. Other than that would recommend.
Really sorry to hear this. We have significantly improved the capabilities of the recommender feature. I encourage you to give it another shot and see how you like it. Thanks!
Best sizing app out there, glad I ran into it. To be honest though, lots of other options but their support team has been very, very helpful.
Thanks so much for the great review! We're really proud of our champion support team.
We love the way customers can see standard size charts as well as using the size recommender feature.
The app is highly customizable and an impressive feature set.
There are a ton of great support articles and the one to one support given by the Kiwi team is first class.
We recommend this app highly.
its OK
Hi there Nutnicks and Team!
Thank you for your review. We'd like to know more about your feedback, can you provide us with more information?
We look forward to making your experience better! Cheers!
easy to use, great program
Thank you for your honest feedback! We are thrilled to hear that you had a great time using our app. We do our best to make everything easy for our merchants.
Thank you for choosing Kiwi Sizing! Please feel free to reach out if you need our assistance. Cheers!