Reviews (2,993)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

April 21, 2019

Love this app! I needed a GOOD and easy mail service and this is it. easy to navigate and learn. Sorry Mailchimp :(

www.33supply.net

pHLORA Balanced
United States
Over 3 years using the app
February 4, 2016

Klaviyo is an amazing app, you won't regret getting it at all!

Made Real
Singapore
Over 3 years using the app
June 28, 2018

I love Klaviyo! The product is amazing and the support is incredible. They keep adding valuable features that make the product even better. They've helped me so many times with sometimes complicated coding work and they've never been rude once! I'd recommend Klaviyo to anyone!

Element Quad Core Android Tv Box
United States
Over 3 years using the app
October 14, 2022

Best email marketing app there is. Use it daily for so many things. Highly recommend over any other email marketing software.

Cliff & Pebble
United States
Over 3 years using the app
May 21, 2023

Clean interface and strong knowledgebase; have worked with other eDM solutions and this is my preference by far. I really appreciate the Free Plan being so functional while I build my list in order to grow a budget for a paid plan. Design-centric wise I like how much design clout it provides.

Duke & Hustle
Australia
Over 3 years using the app
April 19, 2021

We have tried at least 2 other email marketing platforms and I have to say, compared to Klaviyo, it felt like they were in the dark ages of Web 1.0. They were clunky, unintuitive, and their templates were terrible. Klaviyo gives you automated marketing features like segments and flows, that can send sequences based on triggers to ensure the right emails get to the right people (newsletter subscribers, post purchase follow ups, abandoned carts, just to name a few.) Basically Klaviyo handles complexity without getting complicated (two related but very different concepts!) Seriously I thought it was a bit intimidating at first - but once I dove in, it is unbelievably intuitive to work with and so straightforward to get started with. Their Help/Support documentation is awesome, and they have an article for every single issue or feature that I needed to learn more about (super easy to search their site or Google to find the support material you need, because their content is so well organized.) I have run into multiple other Shopify brand owners and marketers that have echoed the very same sentiment (which helped reaffirm it for me) that Klaviyo is the current winner in the email marketing space and especially in the realm of Shopify and ecommerce. Definitely recommend!

Sunia Yoga
United States
Over 3 years using the app
May 14, 2021

I needed this 5 years ago! This app is going to save my email marketing strategy (or lack thereof). So easy to use and so many automations to take advantage of. I am in automation heaven!

Avocado Crack
United States
Over 3 years using the app
May 8, 2016

Excellent app, very smooth and very useful. I'm a first time web store owner and created great emails with this app very quickly. Give it a shot.
www.departmentofselfdefense.com

Department Of Self Defense
United States
Over 3 years using the app
June 30, 2019

One of the best features is that Klaviyo auto imports your theme's colors and font settings. Absolutely a great out of the box experience!

Noirdes
United States
Over 3 years using the app
July 5, 2019

I've used a number of e-mail service providers before. Klaviyo is by far the best. The segmentation ability is so key for us in being able to separate our in-store and online customers.

Supplement Superstore
Canada
Over 3 years using the app