Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust email marketing features, including an intuitive email builder, powerful segmentation, and automated flows. They appreciate the user-friendly interface, seamless integration with Shopify, and advanced analytics tools. The app's customer support is often praised for its quick and knowledgeable help. Additional features like SMS and training resources are also valued. Many merchants report significant sales increases after using the app, attributing this to its powerful marketing tools.

September 3, 2020

An excellent app so easy to use and the templates are amazing. I have just launched so great to use it free in the beginning.

CrazeeMarket
Australia
4 months using the app
September 30, 2017

Just installed and got this:

Your account is disabled. More information.
Your account is under review by our Compliance Team. We're sorry for the delay - to make sure all senders have a great experience, we periodically review active accounts. You should hear from us within one business day.

Neomarcus
Canada
Over 4 years using the app
May 30, 2014

Great app. Highly recommended.

Zasttra.com
South Africa
4 months using the app
February 23, 2015

What a wonderful helpful app, and 5 star support. Thank you

The Soap Shack Baby
United States
4 months using the app
October 7, 2021

Great app! My only complaint is the interface is looking a tad dated and jenky now. Full of wonderful functionality, though! The best app for emails and we are very happy! ^_^ X

ELEMNT.STORE
Australia
4 months using the app
Klaviyo replied October 21, 2021

Hey Fabian and Jake, we're so happy to have you on the platform and excited for your success! If you have specific feedback regarding the interface, we'd love to hear it at feedback@klaviyo.com. Our team is always looking to improve the user experience of the app, so we'd love to hear those details from you.

March 3, 2022

This app has pretty much everything you need for email marketing and even has SMS. It's very easy to use, and even comes with templates for making emails! LOVE IT!!!

Black Wealthy Christian
United States
4 months using the app
June 16, 2019

This tool is a fantastic way to automate a really critical aspect of any e-commerce website: its email marketing. I strongly recommend it to anyone looking for a strong, yet affordable email marketing/automation too.

Mero Macho
United States
4 months using the app
April 18, 2019

Double opt in on free plan means you will have no sign ups. And there is no way around it. If you have a 3rd party sign up form (like Privy) Klaviyo will still send a sign up confirmation request once the address is synced to the list.
I don't mind paying for a good service, but not to a company that messes me up in such a sneaky way. Will sing up for a paid plan elsewhere.

Lyna leggings
United States
About 4 years using the app
December 25, 2020

Im amazed that is for free. They provide great value for starting entrepreneurs. At the end 250 contacts goes fast, so just consider your AOV and then make a decision

SelfieDeck
Germany
4 months using the app
November 14, 2018

Hands down a cut above the rest. I've tested a few to see which I could easily work with more than anything and Klaviyo. I have an online pet store and this allows to super easily automate segmentation by pet age, brand, pet type.

The way the flows work (the name for a series) is so good, i have a personal mission to try and make the most complex flow ever.

It integrates perfectly with Shopify (as well as a host of other platforms), caused no issues and was easy as pie to set up and understand!

I LOVE LOVE LOVE IT!

Oscar & Friends
United Kingdom
4 months using the app